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Business Analyst, Operations (Remote Friendly)

Company: Mission Lane
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Mission Lane LLC is a fintech on a mission (no pun intended) to increase access to financial tools that help people thrive. We are raising the bar on fair credit access, easy money management, and convenient income discovery. Our philosophy is simple: when our customers do well, we do well. And we have only just begun.

Mission Lane's Customer Management Team is looking for a Business Analyst to join our geographically diverse team. We have offices in Richmond, VA and San Francisco, CA, but are open to considering remote candidates that would be open to travel to our offices on occasions.

The Impact You'll Make In This Role

At Mission Lane, our analysts drive value propositions, products and processes that seek to make a difference on our customers' experiences. Analysts identify and work on problems that touch all facets of the business, and have the opportunity to work on different teams within the organization as their careers develop.

Your first role would be on the Customer Management team focusing on servicing and risk management operations. This role entails understanding customer needs, developing data based strategies to address these needs and working with cross functional teams to deliver these strategies to our customers.

As a Senior Analyst, You Will
Drive immediate ROI:
You will have ownership over solving for the challenges facing our business and our customers. You will develop data-driven insight, drive strategy/innovation and deliver real change.
Take the lead in initiatives that produce significant value. Examples are - automated, predictive, and effortless servicing experiences; innovative and efficient Customer Recovery strategies; cutting-edge Fraud prevention strategies.
Enable long-term growth:
Taking a hypothesis driven approach to solving problems, test into the unknown and build critical learnings that result in go-to-market strategy and tactics
Analyze customer data to develop our next generation of product, lending, fraud, and collections / recoveries strategies
Develop your career:
Be a part of a well-funded fin-tech with a track record of achieving high growth goals
Work cross-functionally on initiatives with c-suite visibility alongside product, data science, and account management teams
Learn by doing - have the opportunity to rotate into analytical roles across the business (e.g. on Growth, Credit, Fraud and Collections & Recoveries)

To set you up for success in this role from day one, Mission Lane is Looking for candidates who have:
Proven ability to problem solve end-to-end: from framing the question and forming a hypothesis, to analyzing the data, to communicating and debating the answer with stakeholders
Familiarity with SQL, python, or other tools for data analysis
2-5 years of experience in a highly analytical role
Bachelor's or Masters in Economics, Finance, Engineering, Mathematics, or similar quantitative field with record of strong academic performance

Bonus Points For
Experience doing analytical work with credit cards or other consumer lending products
Experience helping scale a business in a fast-paced startup environment
Expertise in analytic and modeling tools (SQL, Python, R, etc)

More About Mission Lane

Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we've rapidly grown to over 1 million customers.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. And by "clear" we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn't do.

We understand that everyone doesn't have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn't done. We are actively developing new products designed to meet our customers where they are, according to their needs.

We get it - life happens . That's why Mission Lane is hard at work paving a better way forward.

Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.

Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third party recruiters.

Keywords: Mission Lane, Phoenix , Business Analyst, Operations (Remote Friendly), Professions , Phoenix, Arizona

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