Business Analyst, Operations (Remote Friendly)
Company: Mission Lane
Posted on: January 16, 2022
Mission Lane LLC is a fintech on a mission (no pun intended) to
increase access to financial tools that help people thrive. We are
raising the bar on fair credit access, easy money management, and
convenient income discovery. Our philosophy is simple: when our
customers do well, we do well. And we have only just begun.
Mission Lane's Customer Management Team is looking for a Business
Analyst to join our geographically diverse team. We have offices in
Richmond, VA and San Francisco, CA, but are open to considering
remote candidates that would be open to travel to our offices on
The Impact You'll Make In This Role
At Mission Lane, our analysts drive value propositions, products
and processes that seek to make a difference on our customers'
experiences. Analysts identify and work on problems that touch all
facets of the business, and have the opportunity to work on
different teams within the organization as their careers
Your first role would be on the Customer Management team focusing
on servicing and risk management operations. This role entails
understanding customer needs, developing data based strategies to
address these needs and working with cross functional teams to
deliver these strategies to our customers.
As a Senior Analyst, You Will
Drive immediate ROI:
You will have ownership over solving for the challenges facing our
business and our customers. You will develop data-driven insight,
drive strategy/innovation and deliver real change.
Take the lead in initiatives that produce significant value.
Examples are - automated, predictive, and effortless servicing
experiences; innovative and efficient Customer Recovery strategies;
cutting-edge Fraud prevention strategies.
Enable long-term growth:
Taking a hypothesis driven approach to solving problems, test into
the unknown and build critical learnings that result in
go-to-market strategy and tactics
Analyze customer data to develop our next generation of product,
lending, fraud, and collections / recoveries strategies
Develop your career:
Be a part of a well-funded fin-tech with a track record of
achieving high growth goals
Work cross-functionally on initiatives with c-suite visibility
alongside product, data science, and account management teams
Learn by doing - have the opportunity to rotate into analytical
roles across the business (e.g. on Growth, Credit, Fraud and
Collections & Recoveries)
To set you up for success in this role from day one, Mission Lane
is Looking for candidates who have:
Proven ability to problem solve end-to-end: from framing the
question and forming a hypothesis, to analyzing the data, to
communicating and debating the answer with stakeholders
Familiarity with SQL, python, or other tools for data analysis
2-5 years of experience in a highly analytical role
Bachelor's or Masters in Economics, Finance, Engineering,
Mathematics, or similar quantitative field with record of strong
Bonus Points For
Experience doing analytical work with credit cards or other
consumer lending products
Experience helping scale a business in a fast-paced startup
Expertise in analytic and modeling tools (SQL, Python, R, etc)
More About Mission Lane
Mission Lane is based in the U.S., with offices in Richmond,
Virginia & San Francisco, California. Founded in December 2018,
we've rapidly grown to over 1 million customers.
It all started with a realization: nearly fifty percent of the
adult population in the U.S. doesn't have access to a clear line of
credit. And by "clear" we mean credit without crazy fees that only
increase debt. Most traditional credit card companies either
overlook or overcharge this group because they have less-than-prime
credit scores or no score at all. We decided this just wouldn't
We understand that everyone doesn't have the same opportunities. We
also know that everyone joins us at different stages of their
financial journeys. Providing access to clear credit was a critical
first step, but our work isn't done. We are actively developing new
products designed to meet our customers where they are, according
to their needs.
We get it - life happens . That's why Mission Lane is hard at work
paving a better way forward.
Just like for our customers, Mission Lane creates opportunities for
our employees to learn, grow, and prosper. We strive to create an
environment that brings out the best in everyone, everyday.
Mission Lane is an Equal Opportunity Employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex,
race, color, age, national origin, religion, physical and mental
disability, genetic information, marital status, sexual
orientation, gender identity/assignment, citizenship, pregnancy or
maternity, protected veteran status, or any other status prohibited
by applicable national, federal, state or local law.
Mission Lane is not currently sponsoring new applicant employment
authorization for this position. And please, no third party
Keywords: Mission Lane, Phoenix , Business Analyst, Operations (Remote Friendly), Professions , Phoenix, Arizona
Didn't find what you're looking for? Search again!