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Help Desk Technician

Company: Knight - Swift Transportation
Location: Phoenix
Posted on: January 15, 2022

Job Description:

Description Position at Swift Transportation Accelerate your Career!At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company. Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.Job Responsibilities: What you will doAct as liaison between customer and IT department; be first point of contact for end-users, answer first-line questions and provide direction, perform general queries requested by customers, provide basic trouble-shooting and simple solutions to enable continued use of internal IT systems.Respond to requests for technical assistance by phone, email and/or using a help desk management system.Provide first line response for users requiring assistance with information technology issues and problems (calls, walk-ins, e-mails, etc.)Complete tickets to track information technology related problems.Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to: CPU cycles, disk space, response time and network connections.Track issues from start to resolution, updating the internal knowledge-base and/or communicating outcomes with relevant business units.Escalate more involved problems to the appropriate tier level support teams; act as a liaison between customers and technical escalation teams and conduct follow up as appropriate.Update daily status reports and shift handover reports.Maintain knowledge of the Information Technology Infrastructure Library (ITIL) methodology, change leadership processes and risk leadership processes to improve trouble-shooting and problem resolution skills.Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments.Proactively work to assist others in achieving the organization's objectives.Copy and paste URL into browser to view full description: What you need to bringPrevious work experience preferred.High School Diploma or equivalent required.Associates in Information Systems or related field preferred.Must possess strong communication skills.Must be able to professionally interact with all employees.Must possess ability to utilize previous experience in providing solutions.Must be able to provide good customer service to all employees who need help desk assistance.What we offer: Competitive starting salary commensurate with experience.Potential bonus pay based on company performance.Opportunities to volunteer and give back to local communities through Swift Charities.Comprehensive Benefits Package which includes:401(K)Medical, Dental, Vision, Disability, Supplemental and Life InsurancePaid Time OffEmployee Stock Purchase PlanTuition ReimbursementThe Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.mb123

Keywords: Knight - Swift Transportation, Phoenix , Help Desk Technician, Professions , Phoenix, Arizona

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