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Deskside Support Technician

Company: Rangam Consultants Inc.
Location: Phoenix
Posted on: November 22, 2021

Job Description:

Role and ResponsibilitiesThe selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Among other tasks, he/she will carry out the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.Perform Installs, Moves, Adds and Changes (IMACD's) of hardware and softwareBecome familiar with company's infrastructure, key contacts, and escalations procedures as relates to other teams in the businessDemonstrate outstanding understanding and communication skills when working with clientsPerform break-fix support for a wide range of hardware, software and mobility issuesPreferred Skills and common tasks on the jobExperience-based Windows 10 support and Apple DevicesBitLocker encryptionConfiguration/imagingCrash/BSOD resolutionInstallation environmentGeneral Windows OS & iOS troubleshootingAirWatch for AppleHardware support and troubleshootingTroubleshooting hardware issuesReplacing desktop/laptop hardwareInstallation of peripheral devicesMicrosoft Office proficiencyProficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)Visio, Project (support)Able to create documentation and contribute to KB articlesO365 supportBasic network troubleshootingExperience working with basic network hardware (switches)Troubleshooting connectivity issuesThorough understanding of wireless/wired networksCustomer service skillsComfortable working with people in a professional settingContract length: 6 monthsJob Types: Full-time, ContractPay: $20.00 per hourSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Deskside Support: 3 years (Preferred)Windows 10 support: 3 years (Preferred)Work Remotely:No

Keywords: Rangam Consultants Inc., Phoenix , Deskside Support Technician, Professions , Phoenix, Arizona

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