Business Support Analyst Senior
Company: USAA
Location: Surprise
Posted on: February 24, 2021
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Job Description:
Purpose of JobWe are currently seeking a talented Business
Support Analyst Senior for the San Antonio Home Office II/II or the
Phoenix Campus or 100% Remote.For our Risk Decision Engine group
within the bank we are looking for a Business Support Analyst
Senior in either our San Antonio office, Phoenix office or 100%
Remote work environment is available. Responsible for the
implementation of solutions for complex business problems. Serves
as a team leader to other Analysts who are responsible for
supporting key operational functions and providing recommendations
for improvement.Job RequirementsAbout USAAUSAA knows what it means
to serve. We facilitate the financial security of millions of U.S.
military members and their families. This singular mission requires
a dedication to innovative thinking at every level.In each of the
past five years, we've been a top-40 Fortune 100 Best Companies to
Work For--, and we've ranked among Victory Media's Top 10 Military
Friendly-- Employers 13 years straight. We embrace a robust veteran
workforce and encourage veterans and veteran spouses to apply.USAA
Careers - Award Winning Workplace (17 seconds)USAA Careers - World
Class Benefits (31 seconds)Tasks:* Develops and maintains an
understanding of overall business functions with in-depth knowledge
of specific areas/functions and related activities.* Provides
expertise in development of business goals and objectives to
exploit all distribution channels, leverage use of data, and
simplify processes.* Serves as focal point for external
agencies/service providers regarding daily operational activities
or proposed strategic changes to the services being performed.*
Provides operational support on current processes and supports
business operations and management in identifying opportunities and
solutions to meet current and future business needs.* Organizes and
defines parameters of assigned projects and assembles relevant data
for said project(s).* Validates information and interfaces with
other departments to include presentations of documented findings,
alternatives and recommended actions.* Represents the business or
staff agency as the subject matter expert on special projects and
initiatives, as necessary.* Participates in the planning, research,
analysis, development, and implementation of new and modifications
to existing applications and processes to provide new or improved
capabilities, products, and/or services.* Maintains broad system
knowledge, stays current on all system enhancements, identifies
training needs and implements plans.* Assists with the
documentation of new and revised departmental procedures.* Gathers
information, analyzes data and trends, identifies root causes, and
develops work products.* Serves as a resource to less experienced
team members on escalated issues of a routine nature.* Performs
research, analysis, and resolution of account issues through the
use of reports. Reviews, validates, and/or analyzes reports that
function as a control to existing processes.* Generates and/or
develops regulatory and management reports. Develops and analyzes
additional ad-hoc reports as needed by Management and or Regulatory
Agencies.Minimum Education:* Bachelor's degree OR 4+ additional
years of related experience beyond the minimum required may be
substituted in lieu of a degree.Minimum Experience:* 6 or more
years experience as an analyst or equivalent experience.* Advanced
knowledge in a wide variety of systems coordination,
process/product review initiatives and the development of
management information requirements for related business
functions.* Qualifications may warrant placement in a different job
level*When you apply for this position, you will be required to
answer some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not be able to change your
responses.Preferred:* Previous working experience in business
process management or process improvement* At least 4 years of
recent experience working in / supporting a Bank Operations
environment OR support or implementing a large ERP system.* JIRA*
Demonstrated strong attention to detail in scheduling and
coordination* Demonstrated problem solving and analytical skills*
Exposure to SAFe, Agile, and/or Waterfall project management
practices* Ability to coordinate and work closely with other
impacted business units, including the lines of business* Strong
written, verbal communication skills, including the ability to
facilitate leading cross functional meetingsCompensation:USAA has
an effective process for assessing market data and establishing
ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market position. The
salary range for this position is: $88,200 - $158,900 *(this does
not include geographic differential it may be applied based on your
work location)Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors.* Geographical Differential:
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average.Shift premium will be addressed on an
individual-basis for applicable roles that are consistently
scheduled for non-core hours.Benefits:At USAA our employees enjoy
best-in-class benefits to support their physical, financial, and
emotional wellness. These benefits include comprehensive medical,
dental and vision plans, 401(k), pension, life insurance, parental
benefits, adoption assistance, paid time off program with paid
holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals.Please
click on the link below for more details.USAA Total RewardsThe
above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.At USAA our employees enjoy one of
the best benefits packages in the business, including a flexible
business casual or casual dress environment, comprehensive medical,
dental and vision plans, along with wellness and wealth building
programs. Additionally, our career path planning and continuing
education will assist you with your professional goals.Relocation
assistance is available for this position.For Internal
Candidates:Must complete 12 months in current position (from date
of hire or date of placement) or must have manager's approval prior
to posting.Last day for internal candidates to apply to the opening
is 1/26/21 by 11:59 pm CST time.
Keywords: USAA, Phoenix , Business Support Analyst Senior, Professions , Surprise, Arizona
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