Business Support Analyst Senior

Company: USAA
Location: Surprise
Posted on: February 24, 2021

Job Description:

Purpose of JobWe are currently seeking a talented Business Support Analyst Senior for the San Antonio Home Office II/II or the Phoenix Campus or 100% Remote.For our Risk Decision Engine group within the bank we are looking for a Business Support Analyst Senior in either our San Antonio office, Phoenix office or 100% Remote work environment is available. Responsible for the implementation of solutions for complex business problems. Serves as a team leader to other Analysts who are responsible for supporting key operational functions and providing recommendations for improvement.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.USAA Careers - Award Winning Workplace (17 seconds)USAA Careers - World Class Benefits (31 seconds)Tasks:* Develops and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities.* Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.* Serves as focal point for external agencies/service providers regarding daily operational activities or proposed strategic changes to the services being performed.* Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.* Organizes and defines parameters of assigned projects and assembles relevant data for said project(s).* Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.* Represents the business or staff agency as the subject matter expert on special projects and initiatives, as necessary.* Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.* Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.* Assists with the documentation of new and revised departmental procedures.* Gathers information, analyzes data and trends, identifies root causes, and develops work products.* Serves as a resource to less experienced team members on escalated issues of a routine nature.* Performs research, analysis, and resolution of account issues through the use of reports. Reviews, validates, and/or analyzes reports that function as a control to existing processes.* Generates and/or develops regulatory and management reports. Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.Minimum Education:* Bachelor's degree OR 4+ additional years of related experience beyond the minimum required may be substituted in lieu of a degree.Minimum Experience:* 6 or more years experience as an analyst or equivalent experience.* Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.* Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred:* Previous working experience in business process management or process improvement* At least 4 years of recent experience working in / supporting a Bank Operations environment OR support or implementing a large ERP system.* JIRA* Demonstrated strong attention to detail in scheduling and coordination* Demonstrated problem solving and analytical skills* Exposure to SAFe, Agile, and/or Waterfall project management practices* Ability to coordinate and work closely with other impacted business units, including the lines of business* Strong written, verbal communication skills, including the ability to facilitate leading cross functional meetingsCompensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900 *(this does not include geographic differential it may be applied based on your work location)Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.* Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.USAA Total RewardsThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 1/26/21 by 11:59 pm CST time.

Keywords: USAA, Phoenix , Business Support Analyst Senior, Professions , Surprise, Arizona