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Account Services Supervisor

Company: Republic Services
Location: Scottsdale
Posted on: November 11, 2019

Job Description:

POSITION SUMMARY: The Accounts Receivable Supervisor is responsible for supervision of employees with billing, cash processing and collection responsibilities within the National Accounts organization. The Accounts Receivable Supervisor has responsibility for meeting performance targets and defines and adapts procedures and processes to accomplish requirements. In addition, the Accounts Receivable Supervisor is responsible for implementing performance management metrics and managing the team to those performance objectives.

PRINCIPAL RESPONSIBILITIES:

  • Supervises a team of employees to ensure all billing, cash application, collections are completed in a timely manner.
  • Conducts on boarding and training for new employees and is actively engaged in skill development and performance management.
  • Serves as the point of escalation for complex and/or ongoing AR risk and partners with internal stakeholders for resolution.
  • Regularly reviews AR Aging statements and incites action on balances due past terms, ensures all invoicing in completed timely and all cash applications are applied by month end.
  • Engages cross functional leadership in monthly meetings to ensure awareness of continuing issues and assignment of action items.
  • Responds to customer requests (internal and external) in a prompt, professional and courteous manner. Exercises judgment in resolving service billing or pricing problems not resolved by A/R staff
  • Monitors daily staff performance through review of system generated reports and manual logs.
  • Encourages and assists staff in developing more efficient and effective processes.
  • Supports the field in resolving all cash related inquiries.
  • Monitors the Aldon queue/ Salesforce and ensures timely disposition and resolution of tickets.
  • Performs other job-related duties as assigned or apparent.
    QUALIFICATIONS:
    • Bachelor's degree in Accounting, Finance, IT or Business Management.
    • Experience supervising clerical staff.
      MINIMUM REQUIREMENTS:
      • 2 years of progressively responsible experience in an Accounts Receivable or Billing role.
      • High school diploma or GED.Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

        The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.-- Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

        Company Description:

        Republic Services, Inc. is an industry leader in U.S. recycling and waste services. Through its subsidiaries, Republic---s collection companies, transfer stations, recycling centers and landfills focus on providing reliable environmental services and solutions for 14 million commercial, industrial, municipal and residential customers.Each day, Republic empowers more than 31,000 exceptional employees to do their best work. The Company takes pride in the commitment to the safety of employees and communities; customer engagement; environmental stewardship and sustainable practices; community involvement, and innovation in all aspects of its business operations. Republic strives to be an employer of choice for top talent and works to create and maintain an environment that attracts, develops and retains people who are aligned to serve customers and preserve the planet.

Keywords: Republic Services, Phoenix , Account Services Supervisor, Other , Scottsdale, Arizona

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