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Room Service Associate

Company: Banner Health
Location: Phoenix
Posted on: June 15, 2019

Job Description:

Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people - and the hats they wear - who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients.The state's largest hospital, part of the Banner Health system, is an important clinical education site for the University of Arizona College of Medicine - Phoenix. With some 733 beds, Banner - University Medical Center Phoenix (formerly Banner Good Samaritan) has served the area for more than 100 years and is known as a top teaching hospital.The Culinary and Nutrition Services Department is committed to provide excellent service to our visitors and staff. In addition, the department provides a full-service catering and meal service to all patients! As a Room Service Associate, you will have an opportunity to work at the hospital and gain more experience to grow and advance your culinary career at Banner Health.This position is a day shift, 6:00 a.m.-2:30 p.m., with weekend and holiday availability required.Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life* --About Banner - University Medical Center PhoenixBanner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet--- recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.About Banner HealthBanner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.* --Job SummaryThis position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.Essential Functions* Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.

* Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.

* Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.

* Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.

* Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.

* Maintains food handling and sanitation standards to meet licensing agency requirements.

Minimum QualificationsHigh school diploma/GED or equivalent working knowledge. Requires reading, writing and mathematical skills.Skills and knowledge of nutrition services as typically gained through 1 - 2 years of related experience.The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.Preferred QualificationsUnderstanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.Additional related education and/or experience preferred.

Keywords: Banner Health, Phoenix , Room Service Associate, Other , Phoenix, Arizona

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