PhoenixRecruiter
the smart solution for Phoenix jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Buckeye
Posted on: March 18, 2019

Job Description:

Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLsasha3250 on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Phoenix , Inbound Travel Consultant, Other , Buckeye, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A Company Truck Driver
Description: Click here to watch our 60 sec. hype video ITS Logistics is looking for the best CDL A drivers to join our team today ITS Logistics is a rapidly growing 3PL that proudly offers unparalleled service (more...)
Company: ITS Logistics
Location: Scottsdale
Posted on: 03/26/2019

All day child care in home. - Accepting applications around Phoenix
Description: Hi I------m a full time working mom who is looking for a nanny 4 days/week on mon,weds,thurs,frid. I need someone who is available
Company: Sittercity
Location: Laveen
Posted on: 03/26/2019

Patient Care Coordinator - Phoenix, AZ - UnitedHealth Group
Description: Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead Hospitals (more...)
Company: UnitedHealth Group
Location: Phoenix
Posted on: 03/26/2019


Police Officer - Apply Today
Description: I need someone to watch my two children while I work twelve hour shifts
Company: Sittercity
Location: Phoenix
Posted on: 03/26/2019

Part or full time/ Live-in or Non-Live In nanny needed for one preschool boy - Apply now
Description: I am resident physician looking for a caring and loving individual
Company: Sittercity
Location: Glendale
Posted on: 03/26/2019

Daily childcare - Apply Today
Description: I have 3 year old daughter. I am looking for daily
Company: Sittercity
Location: Phoenix
Posted on: 03/26/2019

Sunday Child Care Needs - Apply now
Description: 2 toddler boys Morning and afternoon availability
Company: Sittercity
Location: Phoenix
Posted on: 03/26/2019

Part time nanny - Apply now
Description: We are looking for someone to help me watch my son for a couple
Company: Sittercity
Location: Scottsdale
Posted on: 03/26/2019

CCRs (Customer Care Reps)
Description: Parker Sons has been serving homeowners and businesses in Arizona for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, electrical, and air (more...)
Company: Parker & Sons
Location: Phoenix
Posted on: 03/26/2019

Part time Sitter - Apply now
Description: I work a late bartending shift 930-230. The hours I need would be 9pm- 3am 6 hours
Company: Sittercity
Location: Phoenix
Posted on: 03/26/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Phoenix RSS job feeds