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Call Center Supervisor

Company: Penguin Air & Plumbing
Location: Phoenix
Posted on: February 15, 2019

Job Description:

WIN WITH PENGUIN!

Be a part of something BIG!
We are looking for a skilled Call Center Supervisor to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements. As a call center manager, you must also have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company. Responsibilities

  • Develop objectives for the call center's day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management Requirements
    • Proven experience as call center manager or similar position
    • Experience in customer service is required
    • Knowledge of performance evaluation and customer service metrics
    • Proficient in MS Office and call center equipment/software programs
    • Outstanding communication and interpersonal skills
    • Excellent organizational and leadership skills with a problem-solving ability
    • Positive and patient
    • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciate

      Let us share with you why Penguin Air is the employer of choice. Once people have earned the chance to join our team they become part of the family. We believe in hiring exceptional people who are willing to work for excellent results. We know when employees are treated well, they will in turn, treat clients well. In exchange, we are committed to the development of our good people by cultivating, training, and promoting those individuals who are committed to moving our company forward.

      What We Offer:
      Competitive pay, plus performance bonuses
      Company iPhone and IPAD access to integrated software
      Paid holidays and vacations
      Tool assistance program
      Medical, dental, vision, life insurance and short-term/long-term disability
      401k plan
      Company Outings, BBQ's, events.

      If our philosophy resonates with you and you desire to be a part of something BIG, then this may be the job for you! We provide the best training, tools and resources that allow our team members to perform like super heroes. We provide a work environment wherein team members can grow and contribute to the overall effort in their own unique way. We are a rapidly growing, progressive company. You may be the next perfect fit for our team! If this sounds like you, spend a little time learning about Penguin Air and Plumbing by visiting or you can send your resume to to apply for this position.

      Keywords: Penguin Air & Plumbing, Phoenix , Call Center Supervisor, Other , Phoenix, Arizona

      Click here to apply!

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