Physical Damage Specialist

Company: USAA
Location: Phoenix
Posted on: September 30, 2024

Job Description:

About the RoleWe are seeking a skilled Physical Damage Specialist to join our team at USAA. As a key member of our team, you will be responsible for building relationships with third-party vendors, providing oversight of their work, and ensuring the accuracy and quality of their work product.This is a hybrid role that requires an individual to be in the office 3 days per week. The position will be based in Phoenix, AZ, and relocation assistance is not available.Key Responsibilities

• On-board, oversee, and maintain partnerships with third-party vendors to ensure they meet contractual and operational goals.
• Evaluate vendor work product to ensure quality, accuracy, and adherence to contract terms.
• Collaborate with 3PRM to balance member needs and operational resources.
• Resolve complaints and payment discrepancies within the vendor MOI.
• Provide direction on borderline Total Loss situations.
• Make decisions and provide insight on physical damage losses within authority granted.
• Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes to ensure compliance.
• Support workload surges and/or Catastrophe Operations as needed.
• Assist with handling output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Requirements
  • High School Diploma or General Equivalency Diploma.
  • 4 years auto physical damage estimating experience.
  • Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
  • Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution.
  • Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.
  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
  • Strong oral and written communication skills.What We OfferUSAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $121,000.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.For more details on our outstanding benefits, please visit our benefits page on our website.

Keywords: USAA, Phoenix , Physical Damage Specialist, Other , Phoenix, Arizona