Supervisor-Front Desk - JW Marriott Phoenix Desert Ridge Resort & Spa (150001ER)
Location: Phoenix
Posted on: September 30, 2024
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Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
us.
The JW Marriott Phoenix Desert Ridge Resort & Spa, located at 5350
E. Marriott Drive, Phoenix, AZ 85054 is currently hiring a
Supervisor-Front Desk.
Responsibilities include: Assist staff with expediting problem
payments (e.g., problems processing credit card). Follow up with
guest regarding satisfaction with guest-related issues. Process all
guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as
room charges, cash, checks, debit, or credit. Set up accurate
accounts for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals, comp). Anticipate sold-out situations and
obtain satisfactory alternative accommodations when the property
cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or
problem. Coordinate with Housekeeping to track readiness of rooms
for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and
end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training, motivating, and
coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to
manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address
guests' service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150001ER
Marriott International is consistently recognized as an employer of
choice around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Phoenix , Supervisor-Front Desk - JW Marriott Phoenix Desert Ridge Resort & Spa (150001ER), Other , Phoenix, Arizona
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