Supervisor, Community Outreach

Company: Upward Health
Location: Phoenix
Posted on: September 1, 2024

Job Description:

Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call home. We reduce barriers to care such as long delays due to scheduling. We see patients when they need us, for as much time as they need, bringing care to them. Beyond medical supports, we also assist our patients with challenges that may affect their health, such as food insecurity, social isolation, housing needs, transportation and more. It's no wonder 98% of patients report being fully satisfied with Upward Health! Upward Health provides technology-enabled, integrated, and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions. We are not your typical medical practice. At Upward Health, we see every day as an opportunity to make a difference in our patients' lives. We could tell you about our outcomes and patient satisfaction ratings. We could tell you about our commitment to our mission. Or, you could join us and experience it all for yourself. Why Is This Role Critical?The Community Outreach Team plays a critical role at Upward Health, building our community relationships and often, being a patient's first point of contact with our company. We count on the Community Outreach Team to make an excellent first impression for us. This team is responsible for conducting direct outreach to patients who are referred to Upward Health. The Community Outreach Team meets with patients to determine whether they could benefit from Upward Health services and gathers important information about these patients, their conditions, and their goals. The Community Outreach Team will collaborate with our Clinical Services team to ensure continuity of care for patients who enroll in Upward Health. The Outreach Team is a community-based role whose work takes place primarily in the field.The Supervisor, Community Outreach, will manage and supervise the day-to-day outreach activities delivered by Upward Health's Community Outreach Specialists. The Community Outreach Specialist is responsible for conducting direct outreach to patients who are referred to Upward Health. The Supervisor will support the Community Outreach Specialist and ensure Outreach process adherence. The ideal candidate for the Supervisor, Community Outreach role must be flexible and willing to work in an early-stage company on an innovative pilot program where the scope of services and protocols will evolve. This will be a dynamic environment that requires flexibility, dedication, and commitment to improve care for underserved populations. Key responsibilities:Direct supervision of assigned Community Outreach Specialist colleaguesParticipates in hiring process for Community Outreach Specialists through direct interviews and the final candidate selection processDirectly responsible for the in-role training of new Community Outreach Specialist colleaguesStrong organizational skills and the ability to lead short-term and long-term initiatives (e.g., advocacy or training)Prepares reports and documents as needed or requestedAttends regular team meetings and participates in clinical roundsAssist the Manager, Community Outreach with any tasks that are delegated and completes task in a timely mannerPerforms Team audits regularly to assist Manager, Community Outreach with maintaining adequacy of caseloads and workflowProvide training and education on any team improvements; Provide Manager, Community Outreach with weekly updatesTeam communications and duties as directed by leadershipEstablish a positive presence for Upward Health at healthcare providers and community-based organizationsIdentify prospective patients who are serviced by healthcare providers and community-based organizations and facilitate referral to Upward HealthConduct direct outreach to patients via in-person meetings, phone contact, mailings, and other strategiesSpeak with patients about the role that Upward Health can play in helping them improve their healthEnroll patients into Upward Health's program and collect key data about patients during enrollment processFacilitate enrolled patient handoff to the Clinical Services teamOn an as-needed basis, interact with enrolled patients to deliver additional community-based touchpointsContinuously expand Upward Health's knowledge of local healthcare providers and community resources, services and programs available to patients; build ongoing relationships with these organizations to advocate for membersAssist Clinical Services team in identifying, accessing, and referring to local resources that may be helpful to our patients, especially local health and social service programsPerforms other duties as assigned KNOWLEDGE, SKILLS & ABILITIES:Interpersonal savvy, with the demonstrated by the ability to interact with and influence people to establish trust and build strong relationshipsA high sense of urgency and can-do attitude required for a role at a start-up companyAbility to do outreach and complete enrollmentsComfortable with computer data entryAble and willing to work full time and has reliable transportationStrong organization skills and ability to manage and maintain a personal scheduleAbility to establish priorities and meet deadlinesAbility to work independently within a virtual operating environment and as part of a teamExcellent oral and written communication skillsAbility to carry out written and oral instructionsAbility to exercise judgment in the application of professional servicesAbility to clearly communicate Upward Health's value propositionActive listening skills, quick thinking, and able to both be compassionate and respond to objectionsAbility to quickly establish trust and build strong relationships with patients, providers, and social service organizationsOrganized and self-motivated to accomplish designated duties within the daily schedule, including often working independentlyEnjoys collaboration within a team environment and working with people of different skills and experienceKnowledge of community resources in the local marketAble to maintain clear professional boundaries with patients and coworkers, and between work with Upward Health and other community-based workCommitment to represent the company with professionalismDemonstrates cultural competency and ability to work with diverse groups of community membersAble to work flexible hours, including occasional night/weekend work MINIMUM REQUIREMENTS:Minimum of 5 years working in health-related field supporting patient care delivery, public health initiatives, population health, or related healthcare experienceMinimum of 2 years supervisory experienceHigh school graduate or GED requiredLong-time resident of the community with good knowledge of the resources of this communityA valid driver's license and auto liability insuranceExperience with or strong interest in working in health, social, education, or community servicesExperience working as an outreach specialist is a plusAble to maintain clear professional boundaries with members and coworkersWorking knowledge of social and health issuesAbility to complete Upward Health's initial training program and ongoing educational requirements as assignedCommitment to represent the company with professionalismCultural competency - able to work with diverse groups of community membersBasic computer skills, including ability to type PREFERRED QUALIFICATIONS:Associates degree in a healthcare field of study highly preferred; Bachelor's degree in a healthcare field of study preferredMulti-lingual capabilities preferred, but not requiredStrong communication and problem-solving skillsTechnologically savvy is a plusCertification, coursework, and/or college credit in social services, public health, health related studies Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals selected for a position will undergo a background check appropriate for the position's responsibilities.PI232ab791841b-25660-35186691

Keywords: Upward Health, Phoenix , Supervisor, Community Outreach, Other , Phoenix, Arizona