Associate Auto Adjuster AZ
Posted on: February 12, 2024
Lets do something that really matters.
We have an important mission: serving the members of the military
community and their families. Its both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. Were looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Associate Auto Adjuster role may be a new career for you.
Theres a lot to learn, but the pathway is mapped out and USAA is
willing to invest in you! Our comprehensive, fully paid six week
training program includes all training materials, licensing costs,
class discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our members
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, youll
have the opportunity to work in a hybrid model where you can work
from home 2 days a week.The Opportunity
We are currently seeking dedicated professionals to work in our
Phoenix office for future Associate Auto Adjuster opportunities in
2024. Work schedules will vary and may include some weekends. We
have new training classes starting every month. Military veterans
and spouses are highly encouraged to apply.
As an Associate Auto Adjuster your work will focus on adjusting
non-injury auto claims. You'll work under supervision to
investigate, evaluate, negotiate, and adjust low complexity auto
insurance claims presented by or against our members. This will
include the end-to-end claims process and settling claims in
compliance with state laws and regulations. In this role, you will
make a difference to our members as you deliver best in class
customer service through setting appropriate expectations,
proactively communicating and providing advice to deliver
appropriate solutions to the member.
What you'll do:
Acquire and apply basic knowledge of auto coverages. auto physical
damage, and liability, in order to evaluate and settle high volume
and low complexity auto claims such as; simple comprehensive and
collision (i.e., single vehicle, parked and unoccupied, clear
liability), glass, roadside, and rental vehicle coverages for
Resolve claims through proactive problem solving and decision
making, within authority guidelines and under direct supervision,
while overcoming obstacles, and effectively prioritizing the
Clearly document thought process including damage evaluation,
investigation, negotiation, and settlement decisions.
Collaborate and set expectations with external and internal
business partners to facilitate claims resolution.
Support members, business partners, and claimants, through use of
varying communication channels to include utilization of digital
tools to drive timely and effective resolutions through exceptional
Acquire and apply a foundational knowledge of Property and Claims
(P&C) insurance industry products, and services, to include
P&C insurance policy contracts, coverages and internal claims
handling process and procedures.
Support workload surges and catastrophe (CAT) response operations
as needed which may include potential weekends, and/or holiday work
outside normal work hours.
May be assigned CAT deployment travel with minimal notice during
Ensure risks associated with business activities are effectively
identified, measured, monitored, and controlled in accordance with
risk and compliance policies and procedures.
What you have:
High School Diploma or GED
Ability to provide exceptional customer service for our members by
communicating clearly and professionally using multiple
communication channels to process information related to auto
Ability to prioritize and multi-task while navigating through
multiple business applications
Successfully acquire an insurance adjuster license and applicable
state registrations within 90 days of hire
What sets you apart:
US military experience through military service or a military
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. The actual salary for this role may
vary by location. The salary range for this position is: $47,760 -
Employees may be eligible for pay incentives based on overall
corporate and individual performance and at the discretion of the
USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
For more details on our outstanding benefits, visit our benefits
page on USAAjobs.com.
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
By applying, you consent to your information being processed by
SonicJobs and transmitted to the Employer.
Keywords: USAA, Phoenix , Associate Auto Adjuster AZ, Other , Phoenix, Arizona
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