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Policy Operations Representative

Company: American Family Insurance
Location: Phoenix
Posted on: February 12, 2024

Job Description:

In this position, you will provides new business, underwriting assistance, billing, or policy services for personal lines products. You will also develop product knowledge and customer service skills to interact with agents. May specialize in one or more products in one or more lines.Compensation Minimum:$23.00 / hourCompensation Maximum:$30.76 / hourCompensation may vary based on the job level and your geographic work location.Primary Accountabilities

  • We provides customer policy or billing activities for new business renewal policies and policy changes.
  • We completes system entry process for new policies or policy changes or billing for multiple systems.
  • We researches inquiries from customers or agents.
  • We generates letters, correspondence and policy documents.
  • We may conduct on-the-job training.
  • We may support call center operations when call demand exceeds forecast or problem escalation requires assistance.Specialized Knowledge & Skills Requirements
    • Demonstrated experience providing customer-focused solutions or support.
    • Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
    • Experience assisting customers through chat and email support.Licenses
      • Not applicable.Travel Requirements
        • Up to 10%.Physical Requirements
          • Work that primarily involves sitting/standing.This job is primarily working from home, but you will need to be within 50 miles of one of our office locations due to in person meetings, teambuilding, etc. These locations are located in:Madison, WIPhoenix, AZEden Prairie, MNSt. Joseph, MOWe encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.#LI-LS1

Keywords: American Family Insurance, Phoenix , Policy Operations Representative, Other , Phoenix, Arizona

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