Customer Service Representative - Bilingual Spanish, Healthcare

Company: Maximus
Location: Phoenix
Posted on: November 20, 2023

Job Description:

Job Introduction Join a team that values integrity, serves its community and puts employee wellness first. Base rate starts at $19.78/hour plus $2000 in potential bonuses Maximus is currently seeking Bilingual (Spanish) Customer Service Representatives (CSRs) to provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note, this posting is for both regular and limited service FT positions. All positions are on-site only. This job posting is for upcoming classes in Phoenix, AZ; hours, schedule, and targeted start date are discussed with recruiter. Night shifts highly desirable We offer a 10% shift differential for any hours worked between 7pm and 5am. Pay and Benefits: Base rate $19.78/hr 10% shift differential for evening shifts $2000 in bonus opportunities, including training completion, referrals and more 401k with company match Paid accrued Sick Leave and PTO plus 11 paid holidays Company paid, base employee Medical Coverage Employee Assistance Program (EAP) Employee Wellness and Discount Programs Flexible scheduling options A supportive environment with career development and promotional opportunities No cold calling, sales, or collection calls Eligibility requirements apply, ask your recruiter for more details Education and Experience Requirements Primary Responsibilities: Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules Utilize standard technology such as telephone, e-mail, and web browser to perform job duties Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties Working special holidays and/or overtime may be required Regular and predictable attendance is required All personnel will be required by contract to undergo program update training as the program changes Minimum Qualifications: High School Diploma or equivalent required Six (6) months customer service experience required Must be able to speak and read English and Spanish fluently Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team

Keywords: Maximus, Phoenix , Customer Service Representative - Bilingual Spanish, Healthcare, Other , Phoenix, Arizona