Cust Svc Support Rep

Company: Labcorp
Location: Phoenix
Posted on: November 19, 2023

Job Description:

LabCorp is seeking a Customer Service Support Representative to join our team in Phoenix, AZ.The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.Schedule: Sunday- Thursday, 7:00 am 3:30 pm**This is NOT a remote position**Job Duties/Responsibilities:

• Act a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA complianceJob Requirements:
  • Requires a High School Diploma or equivalent
  • Previous experience in a customer service role
  • Prior healthcare industry, such as a physician's office or a hospital
  • Knowledge of Microsoft Office suite is required
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quicklyPreferred Experience/Skills/Education:
    • Associate's or Bachelor's degree
    • Experience working in a contact center/call center environment
    • Experience with Salesforce.com and/or Laboratory Information Systems
    • Bilingual in English and SpanishRegular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here. If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today!Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.For more information about how we collect and store your personal data, please see our Privacy Statement. Associated topics: agent, answer, associate, client service, customer service, customer service associate, customer service specialist, product support, service agent, telephone service representative

Keywords: Labcorp, Phoenix , Cust Svc Support Rep, Other , Phoenix, Arizona