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Support Tier 2

Company: Kforce Technology
Location: Phoenix
Posted on: September 18, 2023

Job Description:

Kforce has a client in Phoenix, AZ that is seeking a Support Tier 2 to work on a project involving steady-state operational support of proprietary and cloud-based applications.


  • Diagnose and resolve software application issues of end users promptly and professionally
  • Ensure the provision of accurate and effective solutions for end users and end user support needs are met with consistently high quality of service
  • Engage appropriate IT and business resources to resolve technical issues and support business processes, as needed, while updating users on progress toward resolution
  • Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner
  • Contributes to the department's knowledge management initiatives
  • Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications

Keywords: Kforce Technology, Phoenix , Support Tier 2, Other , Phoenix, Arizona

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