Support Tier 2

Company: Kforce Technology
Location: Phoenix
Posted on: September 18, 2023

Job Description:

Kforce has a client in Phoenix, AZ that is seeking a Support Tier 2 to work on a project involving steady-state operational support of proprietary and cloud-based applications.

Responsibilities:

Diagnose and resolve software application issues of end users promptly and professionally
Ensure the provision of accurate and effective solutions for end users and end user support needs are met with consistently high quality of service
Engage appropriate IT and business resources to resolve technical issues and support business processes, as needed, while updating users on progress toward resolution
Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner
Contributes to the department's knowledge management initiatives
Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications

Keywords: Kforce Technology, Phoenix , Support Tier 2, Other , Phoenix, Arizona

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