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Call Center Representative

Company: Millennium Group
Location: Phoenix
Posted on: May 28, 2023

Job Description:

Job Description

We are seeking Banking Call Center Reps for a client in North Phoenix, AZ!

Job Overview:
Receives inbound calls from members solicited by client to provide identity and verification documents. Call volumes will vary, average call volume 35-45 per day. Much of the work is typically conducted over the phone while sitting at a computer workstation.

**Shifts will be between the hours of 6-4:30 PHX Standard Time

**Training is 1 week 8-430 CST**

1+ year of banking call center experience, inbound calls
1+ years of KYC
Experience navigating multiple systems
Experience de-escalating calls and effectively navigate a challenging conversation.
Tools: Microsoft Office (Outlook), Slack and Dual Screens
Ability to prioritize and multi-task while navigating through multiple business applications.
Ability to work independently.

Keywords: Millennium Group, Phoenix , Call Center Representative, Other , Phoenix, Arizona

Click here to apply!

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