Call Center Representative
Company: Millennium Group
Location: Phoenix
Posted on: May 28, 2023
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Job Description:
Job Description
We are seeking Banking Call Center Reps for a client in North
Phoenix, AZ!
Job Overview:
Receives inbound calls from members solicited by client to provide
identity and verification documents. Call volumes will vary,
average call volume 35-45 per day. Much of the work is typically
conducted over the phone while sitting at a computer
workstation.
**Shifts will be between the hours of 6-4:30 PHX Standard Time
**Training is 1 week 8-430 CST**
Requirements:
1+ year of banking call center experience, inbound calls
Basic AML/CIP
1+ years of KYC
Experience navigating multiple systems
Experience de-escalating calls and effectively navigate a
challenging conversation.
Tools: Microsoft Office (Outlook), Slack and Dual Screens
Ability to prioritize and multi-task while navigating through
multiple business applications.
Ability to work independently.
Keywords: Millennium Group, Phoenix , Call Center Representative, Other , Phoenix, Arizona
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