Call Center Representative
Company: Millennium Group
Posted on: May 28, 2023
We are seeking Banking Call Center Reps for a client in North Phoenix, AZ!
Receives inbound calls from members solicited by client to provide identity and verification documents. Call volumes will vary, average call volume 35-45 per day. Much of the work is typically conducted over the phone while sitting at a computer workstation.
**Shifts will be between the hours of 6-4:30 PHX Standard Time
**Training is 1 week 8-430 CST**
1+ year of banking call center experience, inbound calls
1+ years of KYC
Experience navigating multiple systems
Experience de-escalating calls and effectively navigate a challenging conversation.
Tools: Microsoft Office (Outlook), Slack and Dual Screens
Ability to prioritize and multi-task while navigating through multiple business applications.
Ability to work independently.
Keywords: Millennium Group, Phoenix , Call Center Representative, Other , Phoenix, Arizona
here to apply!