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CCR (Customer Care Representative )

Company: 22nd Century Technologies, Inc
Location: Tolleson
Posted on: May 27, 2023

Job Description:

*Duration: *12 Months will be extended*Job Description:** Warmly welcomes and greets customers as they walk in the store and ensures customers have a warm and friendly goodbye when leaving store* Captures name, reason for visit, takes all equipment from customer and gives him/her the card filled out with the last 4 of the UPC* Efficiently manages customer queuing area from waiting area to appropriate service area in store* Identifies effective ways to build and maintain relationships with customers* Attentively responds to customer inquiries, problems, and complaints and refers them to the appropriate associate* Keeps all equipment stocked* Keeps all drawers stocked with equipment and marketing materials* Empties returned equipment cart regularly - including carts at stations* As time permits, demo the mini box, connection steps and the TV industry page with customers in line for mini box (customer education)* Supports bill payments at kiosk as appropriate*Qualifications - Minimum:** High School diploma, GED, or relevant work experience.* Ability to meet established customer experience targets.* Willingness to work a flexible schedule which includes weekends, evenings, and holidays.* Strong interpersonal and communication skills.* Ability to multi-task and prioritize in a service-oriented, fast-paced team environment while being on your feet most of the day.* Computer literacy with an aptitude for learning communication products, services, and accessories.* Ability to lift 25-50 pounds to help manage stock room inventory.* Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services.*About our Company: -*22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.Recognized among *"Best Company to Work For" by Forbes, 22nd Century Technologies, Inc.,* consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.*Job Type: ContractSalary: $15.00 per hourShift:* Day shift* Morning shiftWeekly day range:* Monday to FridayWork setting:* In-personAbility to commute/relocate:* Tolleson, AZ 85353: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: 22nd Century Technologies, Inc, Phoenix , CCR (Customer Care Representative ), Other , Tolleson, Arizona

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