CCR (Customer Care Representative )
Company: 22nd Century Technologies, Inc
Location: Tolleson
Posted on: May 27, 2023
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Job Description:
*Duration: *12 Months will be extended*Job Description:** Warmly
welcomes and greets customers as they walk in the store and ensures
customers have a warm and friendly goodbye when leaving store*
Captures name, reason for visit, takes all equipment from customer
and gives him/her the card filled out with the last 4 of the UPC*
Efficiently manages customer queuing area from waiting area to
appropriate service area in store* Identifies effective ways to
build and maintain relationships with customers* Attentively
responds to customer inquiries, problems, and complaints and refers
them to the appropriate associate* Keeps all equipment stocked*
Keeps all drawers stocked with equipment and marketing materials*
Empties returned equipment cart regularly - including carts at
stations* As time permits, demo the mini box, connection steps and
the TV industry page with customers in line for mini box (customer
education)* Supports bill payments at kiosk as
appropriate*Qualifications - Minimum:** High School diploma, GED,
or relevant work experience.* Ability to meet established customer
experience targets.* Willingness to work a flexible schedule which
includes weekends, evenings, and holidays.* Strong interpersonal
and communication skills.* Ability to multi-task and prioritize in
a service-oriented, fast-paced team environment while being on your
feet most of the day.* Computer literacy with an aptitude for
learning communication products, services, and accessories.*
Ability to lift 25-50 pounds to help manage stock room inventory.*
Ability to be mobile within the store for long periods of time to
greet customers and demonstrate products and services.*About our
Company: -*22nd Century Technologies, Inc., is one of the fastest
growing IT Service Integrator and Workforce Solution companies in
the United States. Founded in 1997, 22nd Century Technologies is a
Certified National Minority Business Enterprise with 6,000+ people
including 600+ Cyber SMEs nationwide supporting our customers in
all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and
Mclean, VA, 22nd Century has 14 offices throughout the United
States. As part of our unrelenting focus on quality and compliance,
22nd Century Technologies' delivery is based on Certified Matured
Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and
ISO 9001 quality processes. With a strong focus on the public
sector, 22nd Century currently holds government contracts with 14
out of 15 Federal Executive agencies including DoD, 37 other
Federal agencies, 50 States, 115+ Local agencies, and 37 School
Districts. In the last three years, we have expanded our services
to Fortune 500 and other commercial clients and currently support
80+ commercial clients.Recognized among *"Best Company to Work For"
by Forbes, 22nd Century Technologies, Inc.,* consistently exceeds
our clients' expectations by focusing on their absolute
satisfaction with jobs while keeping our employees motivated.*All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.*Job Type: ContractSalary: $15.00 per hourShift:* Day shift*
Morning shiftWeekly day range:* Monday to FridayWork setting:*
In-personAbility to commute/relocate:* Tolleson, AZ 85353: Reliably
commute or planning to relocate before starting work (Required)Work
Location: One location
Keywords: 22nd Century Technologies, Inc, Phoenix , CCR (Customer Care Representative ), Other , Tolleson, Arizona
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