Network Operations Center Operator 1 (3rd shift 8pm-6am)

Company: Arizona Public Service Company
Location: Phoenix
Posted on: May 27, 2023

Job Description:

Network Operations Center Operator 1 (3rd shift 8pm-6am)
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Date: May 10, 2023
Location: PHOENIX, AZ, US, 85021-1808
Company: APS
Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
Location-Based Role: This position requires employees to work at the APS Deer Valley location.
Hours: 8pm-6am - 4x10 schedule - rotational weekend coverage
The Network Operations Center Operator 1 p rovides day-to-day system surveillance and basic troubleshooting of issues and alarms within APS Network Operations Center, maximizing system performance and availability while maintaining regulatory compliance and internal process and performs initial technical evaluation of system issues and outages as they occur across customer enterprise networks.
Major Accountabilities

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  Advise users on appropriate actions, redirecting problems to appropriate resources
  
  
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  Identify and escalate situations requiring urgent attention
  
  
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  Track and route problems and requests, and document resolutions within appropriate work management tools
  
  
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  First point of contact for the customer with impact on the end-user's experience and satisfaction
  
  
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  Follows established guidelines and procedures
  
  
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  Assigned routine issues with supervision
  
  
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  Monitors IT infrastructure in a 24x7 network operation center
  
  
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  Recognize and respond to faults and alarms
  
  
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  Diagnose and resolve technical hardware and software issues by analyzing error codes and using knowledge of operating system internals, network operating systems, LAN/WAN infrastructure components, scripting techniques and solid problem isolation/resolution methodologies
  
  
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  Performing level one triage by following standard help desk procedures and researching questions using available information resources
  
  
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  3rd shift work with rotational scheduled coverage of weekends (8pm to 6am)
  
  
  Minimum Requirements
  
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    High school diploma and 1 year of prior relevant experience or equivalent combination of education and directly related experience
    
    
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    Requires basic knowledge of related IT systems and procedures
    
    
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    Knowledge of data network infrastructure, networking, application integration, integration services and/or maintenance/support in a focused technical area
    
    
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    Technical knowledge of multi-platform LAN/WAN distributed and/or mainframe systems.
    
    
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    Good analytical, problem solving, troubleshooting and customer service and communications skills.
    
    
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    May require the ability to lift a minimum of 40 pounds.
    
    
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    Ability to work 4x10 hour shift schedule, including weekend coverage
    
    
    Export Compliance / EEO Statement
    This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
    Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
    For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
    Arizona Public Service is a smoke free workplace.
    Flex Role:
    This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:
    
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      APS office based: The employee prefers to work most of the time from an APS facility.
      
      
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      Home based: The employee prefers to work most of the time from his/her home.
      
      
      *Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.

Keywords: Arizona Public Service Company, Phoenix , Network Operations Center Operator 1 (3rd shift 8pm-6am), Other , Phoenix, Arizona