Network Operations Center Operator 1 (3rd shift 8pm-6am)
Company: Arizona Public Service Company
Location: Phoenix
Posted on: May 27, 2023
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Job Description:
Network Operations Center Operator 1 (3rd shift 8pm-6am)
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Date: May 10, 2023
Location: PHOENIX, AZ, US, 85021-1808
Company: APS
Arizona Public Service generates clean, reliable and affordable
energy for 2.7 million Arizonans. Our service territory stretches
across the state, from the border town of Douglas to the vistas of
the Grand Canyon, from the solar fields of Gila Bend to the
ponderosa pines of Payson. As the state's largest and
longest-serving energy provider, our more than 6,000 dedicated
employees power our vision of creating a sustainable energy future
for Arizona.
Since our founding in 1886, APS has demonstrated a strong
commitment to our customers in one of the country's fastest growing
states, earning a reputation for customer satisfaction, shareholder
value, operational excellence and business integrity.
Our present and future success depends on the creative and
dedicated people of our company who demonstrate the principles
outlined in the APS Promise: Design for Tomorrow, Empower Each
Other and Succeed Together.
Summary
Location-Based Role: This position requires employees to work at
the APS Deer Valley location.
Hours: 8pm-6am - 4x10 schedule - rotational weekend coverage
The Network Operations Center Operator 1 p rovides day-to-day
system surveillance and basic troubleshooting of issues and alarms
within APS Network Operations Center, maximizing system performance
and availability while maintaining regulatory compliance and
internal process and performs initial technical evaluation of
system issues and outages as they occur across customer enterprise
networks.
Major Accountabilities
Advise users on appropriate actions, redirecting problems to
appropriate resources
Identify and escalate situations requiring urgent attention
Track and route problems and requests, and document resolutions
within appropriate work management tools
First point of contact for the customer with impact on the
end-user's experience and satisfaction
Follows established guidelines and procedures
Assigned routine issues with supervision
Monitors IT infrastructure in a 24x7 network operation center
Recognize and respond to faults and alarms
Diagnose and resolve technical hardware and software issues by
analyzing error codes and using knowledge of operating system
internals, network operating systems, LAN/WAN infrastructure
components, scripting techniques and solid problem
isolation/resolution methodologies
Performing level one triage by following standard help desk
procedures and researching questions using available information
resources
3rd shift work with rotational scheduled coverage of weekends (8pm
to 6am)
Minimum Requirements
High school diploma and 1 year of prior relevant experience or
equivalent combination of education and directly related
experience
Requires basic knowledge of related IT systems and procedures
Knowledge of data network infrastructure, networking, application
integration, integration services and/or maintenance/support in a
focused technical area
Technical knowledge of multi-platform LAN/WAN distributed and/or
mainframe systems.
Good analytical, problem solving, troubleshooting and customer
service and communications skills.
May require the ability to lift a minimum of 40 pounds.
Ability to work 4x10 hour shift schedule, including weekend
coverage
Export Compliance / EEO Statement
This position may require access to and/or use of information
subject to control under the Department of Energy's Part 810
Regulations (10 CFR Part 810), the Export Administration
Regulations (EAR) (15 CFR Parts 730 through 774), or the
International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I,
Subchapter M Part 120) (collectively, 'U.S. Export Control Laws').
Therefore, some positions may require applicants to be a U.S.
person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent
Resident (i.e. 'Green Card Holder'), a Political Asylee, or a
Refugee under the U.S. Export Control Laws. All applicants will be
required to confirm their U.S. person or non-US person status. All
information collected in this regard will only be used to ensure
compliance with U.S. Export Control Laws, and will be used in full
compliance with all applicable laws prohibiting discrimination on
the basis of national origin and other factors. For positions at
Palo Verde Nuclear Generating Stations (PVNGS) all openings will
require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and
affiliates ('Pinnacle West') maintain a continuing policy of
nondiscrimination in employment. It is our policy to provide equal
opportunity in all phases of the employment process and in
compliance with applicable federal, state, and local laws and
regulations. This policy of nondiscrimination shall include, but
not be limited to, recruiting, hiring, promoting, compensating,
reassigning, demoting, transferring, laying off, recalling,
terminating employment, and training for all positions without
regard to race, color, religion, disability, age, national origin,
gender, gender identity, sexual orientation, marital status,
protected veteran status, or any other classification or
characteristic protected by law.
For more information on applicable equal employment regulations,
please refer to EEO is the Law poster. Federal law requires all
employers to verify the identity and employment eligibility of
every person hired to work in the United States, refer to E-Verify
poster. View the employee rights and responsibilities under the
Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
Flex Role:
This position is not required to be performed at a specific APS
facility as long as adequate technology and a solid ergonomic set
up are present. Pending agreement with leadership, employees hired
into this role will be able to choose where they prefer to perform
their work. Employees will have two options to choose from:
APS office based: The employee prefers to work most of the time
from an APS facility.
Home based: The employee prefers to work most of the time from
his/her home.
*Employees in Flex roles are required to reside in Arizona (or NM
for Four Corners-based employees). Role types are subject to change
based on business need.
Keywords: Arizona Public Service Company, Phoenix , Network Operations Center Operator 1 (3rd shift 8pm-6am), Other , Phoenix, Arizona
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