Patient Engagement Specialist (Front Desk) - Moon Valley

Company: Bayless Integrated Healthcare
Location: Phoenix
Posted on: March 19, 2023

Job Description:

POSITION SUMMARYThe Patient Engagement Specialist II (PES 2), is part of an integrated healthcare team that partners with patients to connect them with needed services. This position serves as a first point of contact for all entities that enter a facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in both in-person and virtual clinic settings.This is a non-exempt position that reports to the Clinic Manager.Essential Functions

• Welcome, schedule, and check in patients while utilizing proper customer service
  • Create, update and access confidential patient information while adhering to HIPAA guidelineso Verify patient demographic and insurance informationo Perform routine data entry into various software systemso Answer or return callso Add information to appropriate software resourceo Schedule appointments within specified guidelineso Ensure patient forms, pre-visit screeners, consent packets, and patient forms are completed and uploaded into electronic medical recordo Schedule interpreter, and/or transportation services for patient(s)o Collect co-payments, deductibles, or perform other financial responsibilities as assignedo Receive patient inquiries and respond within identified parameterso Complete all scanning within the same business day of document receipt
    • Track and provide patient related data for reporting purposes
      • Meet (or exceed) department metrics for outreach and scheduling activities, assisting in the preparation of reports for tracking purposes
        • Demonstrate empathy and compassion in all patient interactions
          • Other duties and responsibilities as assignedQUALIFICATIONSEducation and Experience Requirements
            • GED or HS Diploma (required); Medical Assistant or AA degree in health-related field preferred
            • 6 months' professional experience in a similar role (customer service, medical front office, etc.); Experience in health care is highly desired
            • Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card
            • Ability to communicate effectively orally and in writing, demonstrating professional writing skills
            • Collaboration between patients and providers for excellent care.
            • Basic to intermediate knowledge of customer service protocols and engagement strategiesKnowledge of, and ability to use, electronic record keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.)
            • Bilingual English/Spanish fluency preferred

Keywords: Bayless Integrated Healthcare, Phoenix , Patient Engagement Specialist (Front Desk) - Moon Valley, Other , Phoenix, Arizona