Company: ES OPCO USA LLC
Posted on: March 19, 2023
Responsible for leading and ensuring effective sales order management. Serves as single point of contact to provide consistent, positive customer experiences. Responsible for initial order entry, management of order changes, and coordinating order fulfillment. Empowered to make decisions on behalf of company in alignment with Veseris strategy, guiding principles and customer satisfaction. Leads resolution of service issues that directly impact customer order fulfillment. Assists in earning "Customers for Life" through the establishment of positive customer relationships while enhancing customer satisfaction and confidence. Suggests additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. Gathers market intelligence for entry into CRM System.
Specific Duties and Responsibilities:
A. Receives and processes customer purchase orders
B. Develops solutions to customer needs/opportunities
C. Builds and sustains long-term customer partnerships
F. Teamwork: collaborates with team members
G. Understands, generally, about competitors and their services
H. Resolves problems/nonconformances quickly
I. Effectively uses the CASES process
J. Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner
Routine: Find an equivalent product or alternate size or source in order to meet customer delivery requirement on time. Inform customers of back-order situations and delivery deviations.
Position/TitleReason for ContactCSR SupervisorDirect SupervisorInside Sales RepresentativesCommunicates resolution to customer concerns and provides insight into opportunities and changes in buying patterns.
District Manager/GMCommunicates/Escalates customer concerns in need of resolution.
Traffic/OperationsCommunicates customer requirements and negotiates acceptable delivery requirements schedule.
Credit CoordinatorCoordinates and resolves credit issues.
MPUCoordinates sales order management activity based on inbound shipments, outbound deliveries and available inventory.
0-2 years with a degree and prior customer service, customer solutions and/or sales experience.
Minimum 2-plus years prior customer service, customer solutions and/or sales experience without a degree.
Relevant internship experience equally beneficial to the role.
Bachelor's degree preferred
ERP/CRM experience preferred
Physical Demands/Environmental Conditions:
Keywords: ES OPCO USA LLC, Phoenix , CSR I, Other , Tolleson, Arizona
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