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Customer Service Representative

Company: Pool Company
Location: Phoenix
Posted on: March 19, 2023

Job Description:

Pay: $17/hour, up to $2,000 through our performance bonuses in the summer, and so much more!

Location: Horizon North Phoenix AZ-H155; 17826 N. Tatum Blvd. Suite 2. Phoenix, AZ. 85032.

Winter Hours: M/F 8 hours shift starting at 6 am. (No Weekends/Nights)

Summer Hours: M/S 8 hours shift starting at 5:30 am. Saturdays in the morning only.

The Company

Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world's largest publicly traded distributor of swimming pool, landscaping, and outdoor living products - which employs over 5,000 team members in more than 395 sales centers worldwide.

Horizon operates 70 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself on offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

Why Horizon?

At Horizon, our people ARE our priority and there are so many reasons to join our team! Here's a few:

Career Opportunities: Looking for a career - not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning - locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.

Excellent Benefits: Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) - offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.

Winning Team: Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are met...which is often the case. Join us and you'll join a "winning team."

So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.

POOLCORP is an Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

The Job

The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service.


  • Eagerly greets walk-in and phone customers and listens to understand their needs and challenges.
  • Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Prepares sales orders and assists customers in selecting and loading merchandise.
  • Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • Resolves customer complaints professionally and in a timely manner.
  • Maintains a clean, well-organized, well-stocked sales center.
  • Assists in receiving, shipping, and general warehouse duties.
  • Other duties as assigned. Requirements:
    • Strong customer-service attitude.
    • Bilingual (English/Spanish).
    • Landscaping or irrigation experience.
    • Forklift experience is preferred, but not required.
    • Understands information and communicates clearly through spoken and written words.
    • Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
    • Must be 18 years of age or older to apply.
    • High school diploma or GED.

      Horizon Distributors, Inc./POOLCORP is a drug-free company and an EOE, M/F/V/D.

      To apply, email


Keywords: Pool Company, Phoenix , Customer Service Representative, Other , Phoenix, Arizona

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