Front Desk Supervisor
Company: Hyatt Place Phoenix Downtown
Posted on: January 27, 2023
Pacific Hospitality Group believes that attention to detail is
the greatest form of generosity we can offer our guests, clients,
and colleagues. Whether it's the artful pour of a drink or the
elegant line of a chaise. We believe that if we have time to make
it, we have time to make it beautiful.
Hyatt Place Phoenix/Downtown opened in September 2021 and is in the
middle of downtown phoenix within walking distance to entertainment
venues and the Phoenix Convention Center. Our 238-room hotel offers
all hospitality needs in the downtown area including a full-service
restaurant on our first floor.
Are you a fast-thinking individual that meets challenges with
enthusiasm and urgency that enjoys a competitive catering arena?
Are you flexible, "think outside the box", and have the ability to
build relationships and provide outstanding service to clients and
both external and internal customers? Are you persuasive by nature,
but assertive and adept in obtaining new clients and having the
ability to close the deal?
If the answer is YES,Hyatt Place Phoenix/Downtownislooking for a
Front Desk Supervisor to join their team!
Front Desk Supervisor
Responsible for assisting the Front Office Manager with the
planning, organization, development and direction of the Front Desk
staff to operate at the highest service standards as they relate to
efficiency, professionalism, accuracy, and customer service. Builds
and manages teams effectively.
Primary Responsibilities/Essential Functions:
-Provides guidance and leadership to Guest Services Agents whenever
necessary. Provides feedback about performance and may be involved
in the evaluation process. Provides feedback to management on work
related issues including those that might lead to disciplinary
action. Makes assignments and distributes workload; manages
day-to-day workflow. Provides subject-matter expertise to
co-workers. May be assigned time keeping authority. Provides
training and coaches staff.
-Ensure Guest Services Agents consistently review expected arrivals
in advance, check guests in/out of hotel according to procedures,
ensure accurate guest billing, and make reservations outside of
-Ensures Guest Services Agents are adhering to all established
accounting & cashiering practices including processing package
adjustments, transfers, writeoffs and disputes. Runs all necessary
reports and balances paperwork.
-Receives and records vouchers, credit cards, personal checks,
business checks, cash, and other forms of payment. Converts foreign
currency at current posted rates.
-Effectively deals with internal and external customers, some of
whom may require a high level of patience, tact and diplomacy to
defuse anger. Collects accurate information and resolves conflicts.
Keeps immediate manager promptly and fully informed of any
problems, potential safety issues, or unusual situations so prompt
corrective action may be taken. Communicates with other departments
to fulfill guest needs.
-May provide concierge assistance by providing information about
services guests may require, such as dining, recreation,
entertainment, shopping, business, travel, and hotel amenities. May
assist with related reservations.
-Resolves guest complaints within scope of authority; otherwise
refers the matter to management. Notifies supervisor and/or
Security of all unusual events, circumstances, missing items, or
-Notifies management of any problems resulting from guest
complaints, intoxication or disruptive behavior.
-Follows all safety policies and procedures. Reports potential
safety issues to manager whenever observed and takes immediate
action to resolve in emergency situations. OSHA laws require the
use of Personal Protective Equipment (PPE) when performing work
duties that have the potential of risk to your health or safety.
Team members will be trained in the proper use and care of assigned
PPE if applicable. The hotel provides the required PPE. Team member
has responsibility to report defective, damaged or lost PPE or
equipment that does not fit properly to their Manager. Maintains
strict compliance with hotel's Hazardous Material (HAZMAT) program
and familiarizes self with current MSDS.
-Reporting to work as scheduled (on time and on regular basis) is
an essential function of the job.
Other Responsibilities/Supportive Functions:
-Maintain the integrity of the room inventory and optimize room
revenue when blocking or rooming guests.
-Performs essential functions of Guest Services Agent as
-Notifies management of unsafe conditions, needed maintenance of
any equipment and any accidents.
Note: This job description is not intended to be all-inclusive.
Team Members may perform other related duties as required to meet
the ongoing needs of the organization. Management reserves the
right to add, modify, change or rescind work assignments and to
make reasonable accommodations as needed.
Qualifications (relevant experience, education, and training):
-High school diploma or general education degree (GED); or
equivalent combination of education and experience.
-Two or more years related experience and/or training.
-Requires ability to lead others in the department by mentoring and
providing training that results in staff that meets/exceeds guest
expectations and provides a high level of guest satisfaction.
-Must have excellent customer service/communication skills to work
with guests of various social, cultural, economic and educational
backgrounds for the purpose of resolving problems/complaints and
providing a high level of guest satisfaction.
-Able to use mathematics to solve problems.
-Requires ability to use computers programmed with accounting
software to record, store and analyze information.
-Uses logic and reasoning to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches to problems.
Requires attention to detail. Must be able to solve problems and
remain calm and alert if dealing with difficult guest, during busy
activity periods or in an emergency situation.
-Must be able to speak, read, write and understand English to
understand instructions, safety rules, and communicate with
-Able to work independently with minimal guidance and as part of a
-Completes all required training as scheduled.
-Due to the cyclical nature of the hospitality industry, team
members may be required to work varying schedules to reflect the
business needs of the hotel. Work schedules will include working on
holidays, weekends and alternate shifts.
-Must maintain a clean and appearance and professional
For more information about this hotel and Pacific Hospitality Group
(PHG), click on Hotel Portfolio tab and About PHG.
Hyatt Place Phoenix/Downtownis an equal opportunity and E-Verify
Keywords: Hyatt Place Phoenix Downtown, Phoenix , Front Desk Supervisor, Other , Phoenix, Arizona
Didn't find what you're looking for? Search again!