Customer Service Rep
Company: Viking Group
Posted on: January 27, 2023
The Bilingual Customer Service Representative will provides
full-service account management regarding products and services,
including pricing, availability, and shipping information Responds
thoroughly and timely to inquiries, via phone, email, or directly
to customers, within an industrial distribution environment.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:
Processes requests for orders, quotations, follow-up on quotations,
customer returns/credits in a manner consistent with company
policies and standards.
Works with sales, fabrication, credit, inventory control, and
warehouse personnel and other various departments to facilitate the
needs of the customer.
Investigates order entry, shipping, and billing errors and
coordinate solutions with the appropriate departments and follow it
through to completion.
Utilizes the online learning system to understand the technical
aspects of products and services to a degree that effectively
facilitates the order process and demonstrates an acceptable level
of competence as defined by management.
Ensuring access to all current company literature and technical
information available online and utilizing them as it relates to
products and services offered.
Represents the company at all times in a professional manner and
effectively communicates verbally and in writing with the focus of
meeting customer timelines and upholding company standards.
Increase sales by emphasizing promotions and add on sales at the
point of order through product knowledge and opportunity
Follows up with customers to ensure they are kept informed of the
status of their request.
Cultivates and maintain relationships with customers and suppliers
with regard to service.
Completes training curriculum
Follows all company policies and incorporates Standard Operating
Performs other duties as assigned.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:
Minimum of 1 year in customer service or sales experience.
Bilingual in English and Spanish
Demonstrated strong computer skills (JDE experience preferred).
Basic computer skills. Microsoft Windows and Office products are a
1 year working in a multitask environment while under time
Basic arithmetic skills. Works well with whole numbers, fractions,
decimals and measurements.
Job Posted by ApplicantPro
Keywords: Viking Group, Phoenix , Customer Service Rep, Other , Phoenix, Arizona
Didn't find what you're looking for? Search again!