Tech Support Specialist
Company: Maricopa Community College District
Location: Phoenix
Posted on: January 27, 2023
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Job Description:
Tech Support Specialist
Job ID: 317656
Location:
Full/Part Time: Full Time
Regular/Temporary:
Hiring Salary Range
$19.36 - $25.16 /per hour DOE
Grade
111
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be
required
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
year?
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
Campus Statement
Paradise Valley Community College (PVCC) is a Learning Centered
College that supports a diverse and inclusive environment where
mutual respect, equity and understanding and incorporating views
from dissimilar frames of reference are encouraged and valued.
Please review PVCC's track record and join us on our continued path
of student success.
PVCC's Commitment to Diversity, Equity and Inclusion: As a college
we embrace equity, engagement, inclusion and innovation. We seek to
continuously improve our campus through diverse identities,
expertise and perspectives. We are committed to creating engaging
relationships that inspire and support all learners to increase
their capacity for personal growth and positive social change. PVCC
provides access to these opportunities in a welcoming, inclusive,
and supportive environment for all our students, employees, and
community members.
Benefits
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Benefits & Perks Options
Job Summary
Paradise Valley Community College (PVCC) is seeking a Tech Support
Specialist who provides specialized technical support for
equipment, networks, systems, telecommunications and technology
security in an educational environment.
Additional Information
Would you like to work at an "Aspen Institute Top 150 Community
College'' that transforms lives on a daily basis in a fast-paced,
collegial environment? Join our Paradise Valley Community College
(PVCC) team to make a difference in our community, enact positive
social change, and improve students' lives everyday.
PVCC is eligible to apply for the 2023 Aspen Prize for Community
College Excellence. The $1 million Aspen Prize for Community
College Excellence, awarded every two years, is the nation's
signature recognition for America's community colleges.
Even more importantly, PVCC, which has earned this recognition
biennially since 2013, is the only community college in Arizona to
achieve this distinction this year. The colleges selected for this
honor stand out among more than 1,000 community colleges nationwide
as having high and improving levels of student success as well as
equitable outcomes for Black and Hispanic students and those from
lower-income backgrounds.
The Aspen Institute evaluates various criteria in its selection
process and validates the levels of active and engaged learning in
the classroom and the progress PVCC is making with the
implementation of Guided Pathways.
1) First-year retention rates
2) Graduation rates 150 percent normal program completion time
3) Improvement of student success rates over time
4) Graduation rates of underrepresented minority students
5) Graduation rates of low income students
Essential Functions
60% Provides specialized support for desktops, classroom
technology, audio visual systems, remote meeting platforms and/or
voip phone systems; printing and coping technical support, responds
to requests and help desk tickets and provides support for lockbox
key access.
15% Maintains system inventory, documentation, storage and security
of equipment; initiates orders for parts as required.
15% Performs advanced troubleshooting, hardware repair and
maintenance of devices
10% Performs other duties as assigned.
Minimum Qualifications
High School Diploma or GED and three years of experience with
desktop user support or technical support for equipment, networks,
systems, telecommunications, or technology security, appropriate to
assignment.
There is no substitution or equivalency allowable for the High
School Diploma or GED.
Desired Qualifications
Special Working Conditions
https://www.maricopa.edu/about/careers/application-information#mvd
How to Apply
Applicants are required to submit a cover letter and resume showing
how the applicant meets the minimum and desired qualifications. All
minimum requirements must be met at the time of the application.
The
https://www.google.com/url?q=https://maricopa.learn.taleo.net/files/upload/tts/hcm/Employee_Self-Service/InternalApplicantQRG.pdf&source=gmail&ust=1647202192828000&usg=AOvVaw2DkqZBwZsXSmE9tCzvutZ-"
href="https://apptrkr.com/get_redirect.php?id=3788139&targetURL=https://maricopa.learn.taleo.net/files/upload/tts/hcm/Employee_Self-Service/InternalApplicantQRG.pdf"
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HCM Internal Applicants Quick Reference Guide will provide the
steps on how to access the Internal Applicant careers page.
Additional materials will not be accepted after the job posting has
closed.
Missing materials or incomplete employment history will not be
considered.
Please ensure your materials clearly provide the following
information.
Posting Close Date
Open until filled
EEO Information
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link Title IX Coordinators.
Clery Act
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link Clery Act
To apply, visit
https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=317656&PostingSeq=1
jeid-87c4cba5eea9fb4aa5f69561baea7fc0
Keywords: Maricopa Community College District, Phoenix , Tech Support Specialist, Other , Phoenix, Arizona
Click
here to apply!
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