Tech Support Specialist

Company: Maricopa Community College District
Location: Phoenix
Posted on: January 27, 2023

Job Description:

Tech Support Specialist

Job ID: 317656
Location:
Full/Part Time: Full Time
Regular/Temporary:

Hiring Salary Range

$19.36 - $25.16 /per hour DOE

Grade

111

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers
  
  Campus Statement
  
  Paradise Valley Community College (PVCC) is a Learning Centered College that supports a diverse and inclusive environment where mutual respect, equity and understanding and incorporating views from dissimilar frames of reference are encouraged and valued. Please review PVCC's track record and join us on our continued path of student success.
  
  PVCC's Commitment to Diversity, Equity and Inclusion: As a college we embrace equity, engagement, inclusion and innovation. We seek to continuously improve our campus through diverse identities, expertise and perspectives. We are committed to creating engaging relationships that inspire and support all learners to increase their capacity for personal growth and positive social change. PVCC provides access to these opportunities in a welcoming, inclusive, and supportive environment for all our students, employees, and community members.
  
  Benefits
  
  The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
  
  Benefits & Perks Options
  
  • Paid observed federal holidays & additional paid time off throughout the year
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
  • Paid vacation, sick, and personal time (if applicable)
  • Multiple health and dental insurance coverage plans
  • Virtual: Reach a doctor 24/7
  • Flexible Spending Accounts (FSA)
  • Maricopa Perks & Gears Discount Program
  • Employee assistance program (EAP)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employee and dependents (if applicable)
  • Revised summer work schedule
  • Maricopa Employee Health & Wellness Program
  • Employee recognition opportunities
  • Public Service Loan Forgiveness
    
    Job Summary
    
    Paradise Valley Community College (PVCC) is seeking a Tech Support Specialist who provides specialized technical support for equipment, networks, systems, telecommunications and technology security in an educational environment.
    
    Additional Information
    
    Would you like to work at an "Aspen Institute Top 150 Community College'' that transforms lives on a daily basis in a fast-paced, collegial environment? Join our Paradise Valley Community College (PVCC) team to make a difference in our community, enact positive social change, and improve students' lives everyday.
    
    PVCC is eligible to apply for the 2023 Aspen Prize for Community College Excellence. The $1 million Aspen Prize for Community College Excellence, awarded every two years, is the nation's signature recognition for America's community colleges.
    
    Even more importantly, PVCC, which has earned this recognition biennially since 2013, is the only community college in Arizona to achieve this distinction this year. The colleges selected for this honor stand out among more than 1,000 community colleges nationwide as having high and improving levels of student success as well as equitable outcomes for Black and Hispanic students and those from lower-income backgrounds.
    
    The Aspen Institute evaluates various criteria in its selection process and validates the levels of active and engaged learning in the classroom and the progress PVCC is making with the implementation of Guided Pathways.
    
    1) First-year retention rates
    
    2) Graduation rates 150 percent normal program completion time
    
    3) Improvement of student success rates over time
    
    4) Graduation rates of underrepresented minority students
    
    5) Graduation rates of low income students
    
    Essential Functions
    
    60% Provides specialized support for desktops, classroom technology, audio visual systems, remote meeting platforms and/or voip phone systems; printing and coping technical support, responds to requests and help desk tickets and provides support for lockbox key access.
    
    15% Maintains system inventory, documentation, storage and security of equipment; initiates orders for parts as required.
    
    15% Performs advanced troubleshooting, hardware repair and maintenance of devices
    
    10% Performs other duties as assigned.
    
    Minimum Qualifications
    
    High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.
    
    There is no substitution or equivalency allowable for the High School Diploma or GED.
    
    Desired Qualifications
    
  • Three (3) years' experience providing technical support in an educational environment.
  • Three (3) or more years' experience working with macOS and Windows platforms: deployment of images, hardware repair, maintenance and support
  • Two (2) or more of years' experience working with a software distribution systems, group policy (SCCM, JAMF, etc)
  • Experience configuring and deploying various models of Tablets and Smartphones (Apple, Android, etc)
  • Experience with Audio Video: Crestron classroom technology systems, remote conferencing platforms and support of VOIP devices
  • Experience with Google workplace productivity tools, Microsoft 365 products and Adobe products.
  • Experience writing technical documentation, inventory management and maintenance tracking.
    
    Special Working Conditions
    
    • May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving:
      https://www.maricopa.edu/about/careers/application-information#mvd
      
      • Travel to campus during interview/selection process will be at candidate's own expense
      • MCCCD does not sponsor individuals for any type of work visas
      • Will be required to travel or be assigned to all MCCCD locations
      • May require work or travel to the Black Mountain campus
      • May require work off site or in a remote status
      • May require numerous evenings or weekends
      • May require prolonged periods of viewing a computer screen
      • May be required to lift or carry up to #25 lbs.
        
        How to Apply
        
        Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. The https://www.google.com/url?q=https://maricopa.learn.taleo.net/files/upload/tts/hcm/Employee_Self-Service/InternalApplicantQRG.pdf&source=gmail&ust=1647202192828000&usg=AOvVaw2DkqZBwZsXSmE9tCzvutZ-" href="https://apptrkr.com/get_redirect.php?id=3788139&targetURL=https://maricopa.learn.taleo.net/files/upload/tts/hcm/Employee_Self-Service/InternalApplicantQRG.pdf" style="color:blue; text-decoration:underline" target="_blank"> HCM Internal Applicants Quick Reference Guide will provide the steps on how to access the Internal Applicant careers page.
        
        Additional materials will not be accepted after the job posting has closed.
        
        Missing materials or incomplete employment history will not be considered.
        
        Please ensure your materials clearly provide the following information.
        
        • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
        • Indicate whether former or current employment is Full-Time or;
        • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
        • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
        • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
          
          
          Posting Close Date
          
          Open until filled
          

          • First review on Monday, November 21, 2022
          • Note: Appplications received after the review date may not be screened
            
            EEO Information
            
            Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
            
            Title IX
            
            Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
            
            The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
            
            Clery Act
            
            The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act
            
            
            To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=317656&PostingSeq=1
            
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Keywords: Maricopa Community College District, Phoenix , Tech Support Specialist, Other , Phoenix, Arizona