Collector - Arizona
Company: Credit Acceptance
Location: Phoenix
Posted on: January 27, 2023
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Job Description:
Credit Acceptance is proud to be an award-winning company with
local and national workplace recognition in multiple categories!
Our world-class culture is shaped by dedicated Team Members who
share a drive to succeed as professionals and together as a
company. A great product, amazing people and our stable financial
history have made us one of the largest used car finance companies
nationally.Our Collections team works with our consumers to promote
great service and encourage them to bring their accounts current
through inbound and outbound calls. Collections is a great place to
start or grow your career and here are just a few of the reasons
why:* Compensation structure designed to pay above market which
includes a competitive hourly rate plus uncapped monthly bonus
potential.* Paid Time Off, Holiday pay, quarterly profit sharing,
and benefits that begin on your first day!* Flexible scheduling
that allows you to pick your own hours on your assigned flex days.*
98% of our Collections leadership team was promoted from within and
we have had many other Collectors use the skills they gained to
transition to other roles within the company.* Training on your
first day and beyond! Foundational training during your first 3
weeks plus continuous learning through one on one coaching, online
courses, and even leadership development.* A listening culture that
gives every team member a voice. Our leadership team has an open
door policy and you have the opportunity to share your ideas and
feedback through multiple channels including CEO and Department
Town Halls, round tables, and many others!* Great Place to Work
culture that includes a relaxed work environment, allocated hours
for having fun, and recognition programs for new hires, top
performers, birthdays, milestone anniversaries, shout outs, awards,
and ongoing contests!* Work perks including discounts for physical
fitness, restaurants, travel, technology, shopping, and much more!*
An opportunity to participate in company initiatives outside of
your work including Social, Community Service, and Diversity &
Inclusion committees.*About this Position: ** NOTE: This position
will work from home. Occasional planned travel to an office
location may be required.* Consistently, efficiently, and lawfully
contact consumers who are behind on their auto loan payments*
Professionally and respectfully persuade consumers to pay in an
effort to bring and keep their account current* Ensure the
information we depend on to contact and collect from these
consumers is accurately maintained* Support additional consumer
service requests*Outcomes & Activities: ** Handle Phone Calls: You
will spend a vast majority of your time signed on to our dialer to
handle consumer phone calls* Collect Money: You will use our call
model to handle each call in a manner that persuades consumers to
pay* Provide Support: You will support consumer requests, including
processing one-time and recurring phone payments* Update Contact
Information: While speaking with consumers you will work to
identify additional contact information* Receive and Act Upon
Feedback: You will need to be open to ongoing feedback aimed at
improving performance*Knowledge & Skills: ** Assertive, personable
and persuasive with our consumers* Comfortable negotiating,
discussing sensitive financial issues, and selling solutions to
consumers* Remain positive, professional, determined, calm and
focused when faced with challenging situations* Overcome objections
to pay and develop creative solutions to help bring consumers
current* Quick thinker, with an ability to understand and interpret
information promptly and effectively* Self-driven, motivated to
help, and able to perform with minimal supervision in a team
environment* Receptive to ongoing feedback aimed at improving the
performance of you and your team* Ability to speak clearly,
professionally and articulately on the telephone* Ability to talk
and type at the same time (talking with consumers while documenting
relevant notes)* Comfortable with repetitive tasks, sit and talk on
the phone with a headset for the vast majority of the day* Ability
to manage a flexible work schedule* Ability to operate office
equipment (copy machines, fax, telephone, keyboard)* Ability to
document account notes clearly and efficiently* Ability to work
independently and in a team environment*Requirements: ** High
School Diploma* High speed internet connection with a minimum of
15mbps download speed_Preferred: _* Previous customer service
and/or collection experience in a call center environment*
Experience in the finance or automotive industry* Experience in any
position where you had to demonstrate excellent persuasive
skills*Training & Schedule Requirements: *_Training_:* Monday
through Friday: 8:00 am - 5:00 pm PST* Virtual Training will be
conducted beginning 03/06/2023_Schedule_:* One flex day* One
scheduled day shift* One scheduled late night* Saturday and Sunday
scheduled shifts* Two consecutive days off during the week*Targeted
Compensation: * $16.50- $18.50/hour based on experience.*Targeted
Bonus: *Uncapped monthly bonus potential based on individual
performance. The estimated average bonus target for this position
is around $800/month.*Our Company Values: *To be successful in this
role, Team Members need to be:* Positive by maintaining resiliency
and focusing on solutions* Respectful by collaborating and actively
listening* Insightful by cultivating innovation, accumulating
business and role specific knowledge, demonstrating self-awareness
and making quality decisions* Direct by effectively communicating
and conveying courage* Earnest by taking accountability, applying
feedback and effectively planning and priority
setting*Expectations: ** Remain compliant with our policies
processes and legal guidelines* All other duties as assigned*
Attendance as required by departmentJob Type: Full-timePay: $16.50
- $18.50 per hourBenefits:* 401(k)* Dental insurance* Health
insurance* Life insurance* Paid time off* Vision
insuranceSchedule:* 8 hour shiftSupplemental pay types:* Bonus pay*
Monthly bonusWork Location: Remote
Keywords: Credit Acceptance, Phoenix , Collector - Arizona, Other , Phoenix, Arizona
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