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Customer Experience Specialist - Curbee

Company: DVx Ventures
Location: Phoenix
Posted on: January 26, 2023

Job Description:

Customer Experience Specialist - -Curbee is on a mission to reinvent how car care is delivered and experienced. Our services are designed to take the hassle and worry out of car ownership and keep our customers' vehicles running and looking great, without them ever having to leave their home or office. Curbee delivers mobile onsite maintenance, plus 24/7 monitoring for health and maintenance needs. -We're passionate about solving challenging problems at unprecedented speed. We won't let the impossible stop us from living our mission of reinventing how car services are experienced and delivered. We are both teachers and students who lead with humility and integrity. We're looking for team members who own every detail and are passionate about driving continuous improvement, and don't hold back on giving feedback -We're looking for a Customer Experience Specialist to join our fast-growing team. You are perfect for our team if you are obsessed with customer happiness, and how it applies to every aspect of the business. You'll be empowered to go above and beyond to delight our customers and eager to to raise the bar on our standards and processes. This is a remote first position where we enable you with our tools to be a successful contributor to the team and requires you to work occasional weekend shifts. - -What You'll Do:

  • Deliver an unparalleled customer experience to all existing and potential Curbee members via multi channel interactions
  • Build trust and instill peace of mind to our customer base
  • Promote a sterling reputation for Curbee amongst the general public
  • Manage key customer touch points, including, but not limited to: on-boarding calls, appointment scheduling, inquiry follow ups, providing estimates and vehicle health report results
  • Craft talking points for critical customer interactions
  • Manage inbound consumer acquisition channels, including, but not limited to: Yelp, OpenBay, manual and automated chat platforms, Inbound phone line, inbound SMS
  • Assist with existing member re-engagement efforts -What We're Looking For:
    • 2 plus years experience in delivering exceptional customer experiences
    • Ability to convey complex information in a clear and simple manner
    • Stellar verbal and written communication
    • Dedication to explore new concepts and relentlessly pursue self-development
    • Self-starter, problem solver with the ability to navigate work autonomously
    • Eagerness to work in a fast-paced, team-based environment with a relentless focus on achieving common goals
    • Located in the Phoenix market with the ability to work Pacific time zone hours
      -Curbee is an equal opportunity employer and considers qualified applicants without regard to any legally protected class. Curbee is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to people@dvx.ventures and let us know the nature of your request and your contact information. Curbee considers for employment qualified applicants with arrest and conviction records consistent with San Francisco's Fair Chance Ordinance and similar local laws. - -Powered by JazzHR

Keywords: DVx Ventures, Phoenix , Customer Experience Specialist - Curbee, Other , Phoenix, Arizona

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