Front Desk Supervisor
Company: Marriott International
Location: Phoenix
Posted on: January 26, 2023
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Job Description:
Additional Information Full-Time AM Rooms Supervisor and PM
Rooms Supervisor available
Job Number 22210375
Job Category Rooms & Guest Services Operations
Location Sheraton Phoenix Downtown, 340 North 3rd Street, Phoenix,
Arizona, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
Assist staff with expediting problem payments (e.g., problems
processing credit card). Follow up with guest regarding
satisfaction with guest-related issues. Process all guest check-ins
by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Set up accurate accounts
for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals, comp). Anticipate sold-out situations and
obtain satisfactory alternative accommodations when the property
cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or
problem. Coordinate with Housekeeping to track readiness of rooms
for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and
end of shift. Balance and drop receipts according to Accounting
specifications.
Assist management in hiring, training, scheduling, evaluating,
counseling, disciplining, motivating and coaching employees; serve
as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Report accidents, injuries, and
unsafe work conditions to manager; complete safety training and
certifications. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information. Anticipate and
address guests' service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
When you join the Sheraton family, you become a member of its
global community. We've been a place to gather and connect since
1937. At Sheraton, associates create a sense of belonging in more
than 400 communities around the world. We welcome guests through
engaging experiences and thoughtful service. If you're a team
player who is excited to deliver a meaningful guest experiences, we
encourage you to explore your next career opportunity with
Sheraton.
Keywords: Marriott International, Phoenix , Front Desk Supervisor, Other , Phoenix, Arizona
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