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Front Desk Supervisor

Company: Residence Inn Marriott
Location: Phoenix
Posted on: January 25, 2023

Job Description:

The Phoenix Happy Valley Residence Inn is hiring a Front Desk Supervisor! ***** THE STARTING WAGE FOR THIS POSITION IS $17.50 PER HOUR***** - - - - - - - - - BUT THE FINAL WAGE WILL BE BASED ON EXPERIENCE
-Join us at Phoenix Happy Valley Residence Inn where we create a fun, safe and supportive environment for our team members to thrive and grow in. The success NCG Hospitality has at Phoenix Happy Valley Residence Inn is thanks to our team members who are dedicated individuals providing exceptional service to our guests upholding our company's commitment to excellence. We repay our team members with the following:Perks, Benefits and Incentives:

Dedicated training and development, opportunities for promotion
On-Demand Pay - > work and get paid the same day!
Educational and Professional Certification assistance
Additional monetary $$ perks like:
Referral program for team members
Catch Of The Day Program -> Earn money for helping other team members and guests!
Everyone Sells -> Earn money for bringing in business to our properties!

Wellness Initiatives like:
Team Member Assistance Program with mental health resources
Virtual telehealth services
Health and fitness monthly reimbursement
TeleDoc Confidential Counseling

Hotel room discounts nationwide and free night stays at NCG Hospitality hotels
Paid time off and anniversary day off with pay
Flexible schedules
Paid volunteer hours -> Earn money for community service!
Health, Dental and Vision plans
401(k) retirement plan -100% match on the first 3% and 50% match on the next 2% of team member contributions

Paid Sick Time
-How do I make an impact on my team?
Our friendly Front Desk Supervisors establish a positive work environment, provide attentive and courteous service, all while creating a memorable and personalized experience for our guests and team members. -
Supervise a dedicated front desk team
Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively and responding promptly to guests' needs
Enforce policies and procedures established by the company and the property brand
Use the computer system on a daily basis to make reservations, check-in and checkout guests
Perform office tasks such as answering the phones, scanning, copying, typing and printing
Ensure safety and security of the property, staff and guests
What does success look like in this role?
Motivated to maintain excellent customer service reputation
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team
Ability to be patient and creatively problem solve
Availability to work a flexible schedule between days, nights, weekends and holidays is a plus
-Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25+ properties to include Hilton and Marriott hotels, restaurants, and a conference center. With 40 years of hospitality expertise, NCG Hospitality consistently delivers exceptional service to our guests, investors and to the communities in which we live and work in. Check out our jobs at and join our growing team! -
NCG Hospitality is an Equal Opportunity Employer.

Keywords: Residence Inn Marriott, Phoenix , Front Desk Supervisor, Other , Phoenix, Arizona

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