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Advantage Model Account Executive - Remote

Company: UnitedHealth Group
Location: Phoenix
Posted on: November 27, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for "inside sales" (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills. Self-starter high-performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optum's capabilities - and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Maintain overall accountability for client satisfaction, retention and growth
  • Use solid industry knowledge to add value to the clients' operation and look for up sell opportunities
  • Maintain an ongoing knowledge of clients' business; as well as their contract with Optum
  • Provide leadership for new client projects / implementations
  • Provide regular communication to management on client concerns and feedback
  • Communicate with clients via face-to-face meetings, conference calls and written correspondence
  • Interfaces with internal Optum departments
  • Assist in the marketing of sales strategies; product / service information
  • Maintain client business plan
  • Understands the Eligibility and Pharmacy Claims adjudication process
  • Monitor performance guarantees / Service Level Agreements
  • Negotiate contract renewals
  • Conduct periodic reviews with client and recommend new products / services as appropriate
  • Participate in best and final sales support as appropriate
  • Travel to client sites may be required
  • Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Bachelor's degree or related experience
    • 3+ years of experience in PBM Client Management experience
    • 3+ years experience with Pharmacy benefits implementation guidelines
    • 3+ years of PBM and client management (business to business services) experience for low to mid-tier companies (5000 employees)
    • Experience using RxClaim or like platform to validate service delivery of Pharmacy Benefits
    • Claims validation experience
    • Ability to use MS Excel to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulas
    • Ability to use MS PowerPoint to create and modify presentations
    • Ability to travel up to 25% as needed
    • Able to work core business hours and have the flexibility to adjust their schedule to accommodate business needs Preferred Qualifications:
      • 5+ years of experience with owning / managing a book of business
      • Experience with renewal strategy & upsells
      • Exhibit proficiency in executing software programs and utilities specific to Optum's applications
      • Solid relationship building and communication skills
      • Self-directed and organized individual
      • Excellent organizational skills
      • Excellent verbal and written communication skills
      • Project management skills
      • Customer service orientation and relationship management skills
      • Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
      • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
      • Ability to read, analyze and interpret procedures, general business periodicals and professional journals
      • Ability to effectively present information and respond to questions from clients, management and technical associates
      • Ability to analyze / understand reports, metrics and client trends
      • Good mathematical ability To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Phoenix , Advantage Model Account Executive - Remote, Other , Phoenix, Arizona

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