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Shelter Assistant: Family Shelter, 2nd shift, 2-10pm

Company: UMOM New Day Centers
Location: Phoenix
Posted on: November 26, 2022

Job Description:

Hiring Pay Range: $16-$17 per hourPosition Description: Shelter Assistants are the friendly first faces anyone sees when interacting at a UMOM New Day Center shelter. You're a great candidate for this position if you are passionate about providing stellar customer-focused service, consider yourself a "people person," and thrive in a team environment where you are relied upon and your work impacts others. At the core of all they do in this role, shelter assistants promote an environment of safety and support, and embrace a trauma-informed care model in their interactions with clients. Wondering what that looks and feels like on a daily basis? Read on!As a Shelter Assistant you should be prepared for days that include a variety of tasks and interactions. Your tasks may include sitting at the reception desk checking clients in and out, answering the phone and routing calls, accepting donations from community members, helping to monitor client moves into/out of the shelter, doing room checks to ensure client well-being and safety, helping with meal delivery and special events, walking around the shelter to identify needs of clients and/or the facility, and generally supporting the needs of and relationships with clients, staff, and UMOM visitors throughout your shift. Some days will be hard - you might have to work with your teammates to de-escalate a tough situation with a client or remind yourself that a client's interaction with you is the result of their past and current experiences not a personal attack on your skills and abilities. Just like any job, there will be times when the work doesn't feel all that exciting. However, most of the time there's a lot going on and the work you do (yes, even the boring stuff) is always contributing to meeting our mission of ending homelessness.If you're looking for a job that allows you to do impactful work that supports people, we want you to apply! If you're looking for a job that will provide you with experience working in social services, we want you to apply! If you're looking for a job where you'll learn valuable skills which are transferrable to a variety of future positions within this industry and beyond, we want you to apply! If you're looking to work for an organization that wants to support your desire for professional growth and development, we want you to apply! If you're looking for a job where people will depend on you, embrace your energy and your calm, and appreciate the value you'll add to a work environment always looking to improve, we want you to apply!Essential Duties and Responsibilities:

  • Provides friendly customer service to participants, volunteers, guests, and UMOM team members.
  • Answers all phone calls and transfers to the appropriate person or department.
  • Provides answers, when possible, to questions regarding programs offered by UMOM to participants, volunteers, guests, and UMOM team members.
  • Offers support, assistance, and encouragement to all participants in shelter by helping to meet immediate basic needs.
  • De-escalates conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.
  • Assists with receiving donations, facility clean-up, submission of work orders, and assists with events.
  • Supports participants in understanding and following the program expectations and policies, providing written documentation when appropriate.
  • Engages participants when appropriate to connect them with resources and case management.
  • Monitors shelter site to ensure the safety and security of all participants by completing rounds and wellness checks.
  • Conducts room checks and room searches for health and safety of shelter site.
  • Monitors participant move-outs.
  • Provides hygiene supplies, personal mail and packages to participants, and document when appropriate.
  • Oversees the traffic and communication related to shelter operations ensuring all proper procedures are followed.Qualification and Competency Requirements: Experience and Education
    • High school diploma or GED equivalent required
    • One year of professional experience in social services preferred
    • Previous experience working with low-income/at-risk/homeless individuals or vulnerable populations preferredComputer skills
      • Proficiency with applications including Microsoft Word, Excel, Power Point, and OutlookCompliance
        • Valid Level One Fingerprint Clearance Card or the ability to obtain onePhysical Activities and Working ConditionsThe physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.
          • Ability to lift at least twenty pounds when receiving mail packages, donations, moving client supplies, and other tasks relevant to the position
          • Ability to ascend and descend one flight of stairs regularly
          • Ability to perform duties outdoors in all weather conditions.
          • Ability to perform duties requiring extended periods of time being stationary manipulating client files, a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, copier, telephone, and associated computer/technology peripherals.Additional Attributes
            • Willingness to embrace and actively support the unique culture and values of UMOM
            • Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks.
            • Ability to exercise excellent independent judgment and take ownership of decisions.
            • Ability to think on a broad, systems-level relative to the scope of the position.
            • Ability to work independently and self-manage to achieve goals while being a strong team player.
            • Ability to organize, meet deadlines, and delegate appropriately.
            • Ability to cope with and embrace change, risk, and uncertainty.
            • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.Work Schedule: The typical schedule for this position is 5 days a week with 2 consecutive days off and includes work on weekends and holidays.Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: UMOM New Day Centers, Phoenix , Shelter Assistant: Family Shelter, 2nd shift, 2-10pm, Other , Phoenix, Arizona

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