Member Support Specialist
Company: Aston Carter
Posted on: November 26, 2022
- Managing phone and message inquiries from our patients and
those involved in their care as they navigate a complex healthcare
system including but not limited to needs tied to insurance,
billing inquiries, and appointment management.
- Comfortable navigating or learning all things healthcare,
including but not limited to medical records, authorizations,
referrals, and coordinating care among our members' care partners
like pharmacies, testing laboratories, specialists, and
- Collaborate with providers and other operations team members to
complete urgent tasks.
- Use impeccable C-I-CARE (a framework containing the key
elements of a great interaction and effective communication that we
use with patients and each other) in all patient interactions and
ensure a positive virtual (phone, messaging or in-system
- Leverage problem-solving skills and our The Medical Performance
System (TOPS) and standard work to guide work, as well as support
continual process improvement efforts.
- Master our technology suite including but not limited to
RingCentral, Slack, G-suite, Zoom, and our Electronic Medical
Record System 1Life, in order to interact with team members and
patients and complete daily work.
- Contribute to team development through rounding, attending team
huddles, participating in team problem solving, supporting
in-office providers with ad hoc asks, etc.Additional Skills &
- At least 2 years of experience in call center customer roles OR
healthcare administrative service roles.
- Experience thriving in an environment with high-volume calls is
- Strong written and verbal communication skills, including
impeccable phones manner.
- Strong multitasking skills with proficiency in computers and
phones while navigating multiple software systems
- Familiarity with tools such as RingCentral, Slack, G-suite,
Zoom are a plus.
- Scheduling appointments, call center, medical record, Patient
Registration, Patient Access, Customer service, medical
terminology, medical billing, medical claim, Insurance
Verification, EOB, ERB, Medical Records, prior authorization.
Experience Level:Entry Level About Aston Carter: Please Note:
Scammers are posing as Aston Carter. We'll never contact you via
Gmail, Telegram, or WhatsApp and we'll never solicit money from
you. At Aston Carter, we're dedicated to expanding career
opportunities for the skilled professionals who power our business.
Our success is driven by the talented, motivated people who join
our team across a range of positions - from recruiting, sales and
delivery to corporate roles. As part of our team, employees have
the opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless. Established in
1997, Aston Carter is a leading staffing and consulting firm,
providing high-caliber talent and premium services to more than
7,000 companies across North America. Spanning four continents and
more than 200 offices, we extend our clients' capabilities by
seeking solvers and delivering solutions to address today's
workforce challenges. For organizations looking for innovative
solutions shaped by critical-thinking professionals, visit . Aston
Carter is a company within Allegis Group, a global leader in talent
solutions. The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law. If you would like to request a
reasonable accommodation, such as the modification or adjustment of
the job application process or interviewing process due to a
disability, please call or email for other accommodation options.
However, if you have questions about this position, please contact
the Recruiter located at the bottom of the job posting. The
Recruiter is the sole point of contact for questions about this
Keywords: Aston Carter, Phoenix , Member Support Specialist, Other , Phoenix, Arizona
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