Sr. Representative, Recovery and Reinstatement
Company: Santander Holdings USA Inc
Location: Fountain Hills
Posted on: November 25, 2022
Sr. Representative, Recovery and ReinstatementMesa, United
States of AmericaWHAT YOU WILL BE DOINGUSA Job Function
Description: Manages the day-to-day operations of consumer severely
past due customer accounts in order to minimize losses and secure
collateral. Ensures adherence to internal policy and external
regulations. Supports respectful customer experiences throughout
life of loan.Essential Functions/Responsibilty Statements:Provides
recovery and collection efforts on charged-off accounts and
reinstatements. Recommends settlements as circumstances warrant.
Handles incoming calls related to recovery accounts. Initiates
contact with customers or agencies in an effort to negotiate
recovery of collateralized balances. Qualifications: To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education:
Bachelor's Degree or equivalent work experienceWork Experience: 3
years ; Collections experience in automobile collections. Skills
and Abilities: Strong knowledge of collection policies and
procedures and the Fair Debt Collection Practices Act (FDCPA) and
applicable federal and state statutes.Demonstrates thorough
understanding of the repossession/charge-off processes.
Flexibility, adaptability, and acceptance of change in a dynamic
financial environment.Strong verbal and written communication
skills.Ability to perform basic arithmetic calculations.Accurate
data entry, typing and ten-key skills.Strong customer experience
skills.Diversity & EEO Statements: At Santander, we value and
respect differences in our workforce and strive to increase the
diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.Working Conditions: Frequent
Minimal physical effort such as sitting, standing and walking.
Occassional moving and lifting equipment and furniture is required
to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend,
kneel, climb ladders. Employer Rights: Employer Rights:This job
description does not list all of the job duties of the job. You may
be asked by your supervisors or managers to perform other duties.
You may be evaluated in part based upon your performance of the
tasks listed in this job description. The employer has the right to
revise this job description at any time. This job description is
not a contract for employment and either you or the employer may
terminate at any time for any reason. Other English
Primary Location: -Mesa, Arizona, United States of America
Other Locations: -Arizona-Mesa
Organization: -Santander Consumer USA Inc.
Keywords: Santander Holdings USA Inc, Phoenix , Sr. Representative, Recovery and Reinstatement, Other , Fountain Hills, Arizona
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