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Remote Merchant Drive Escalated Support Specialist

Company: Aston Carter
Location: Phoenix
Posted on: November 25, 2022

Job Description:

Description:As a Specialist on the T3 Merchant Live Support team, you will help resolve our Merchants' most complex, urgent issues through live support channels including phone, chat, text message, and social media. You will be the face of one of our well-known food delivery services for restaurants, retailers, and exciting new lines of business like Pharmacy, for partners located across the United States, Canada, and Australia. When another team is unable to resolve the issue, the T3 Merchant Live Support team steps in to save the day for our merchants.You will be an effective brand ambassador by delivering lasting resolutions for complex issues, providing reassurance to merchants in challenging situations and ensuring long-term merchant satisfaction on our platform by partnering with our sales ops, engineering, product, and onboarding teams to provide exceptional support when something goes wrong. You will report to a leader on a team of peers in our support organization.Skills:Customer service, Inbound call, Call center, Escalations, call center experienceTop Skills Details:Customer service,Inbound call,Call centerAdditional Skills & Qualifications:Customer ServiceCall CenterEscalationschatemailsocial mediatech savvyExperience Level:Intermediate Leve About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Phoenix , Remote Merchant Drive Escalated Support Specialist, Other , Phoenix, Arizona

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