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Guest Services/Night Auditor

Company: Andante Inn of Sedona
Location: Sedona
Posted on: November 25, 2022

Job Description:

We are looking for a Guest Relations Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Agent? Guest Relations Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.

* Provide upscale guest service experiences for clients throughout their stay
* Ensure clients are properly greeted upon their arrival
* Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
* Coordinate luggage collection and storage
* Oversee check-in and check-out procedures, including reservations and financial transactions
* Promptly address guests' requests
* Actively listen to and resolve complaints
* Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
* Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
* Inform clients of our hotel services, including breakfast and dining options
* Promote all hotel amenities, conveniences and programs offered
* Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
* Liaise with Housekeepers to provide an overall comfortable guest experience
* Examine daily duties, assign tasks and check on progress
* Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
* Recommend local tourist spots, including places to dine, shop and sight-see
* Establish friendly relationships with regular hotel clients

* Proven work experience as a Guest Relations Agent, Hotel Employee or similar role
* Understanding of all hotel management best practices and relevant laws
* Hands-on experience with Hotel Management software (PMS)
* Proficiency in English; knowledge of other languages is a plus
* Customer service drive with outstanding communication and active listening skills
* Excellent problem-solving and multitasking skills
* Ability to work flexible hours
* Strong sense of responsibility and a professional presentation

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

* Employee discount
* Health insurance
* Paid time off
* 8 hour shift
* Holidays
* Monday to Friday
* Night shift
* Weekend availability
Supplemental pay types:
* Bonus pay

Work Location: One location%58047475%

Keywords: Andante Inn of Sedona, Phoenix , Guest Services/Night Auditor, Other , Sedona, Arizona

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