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Systems Administrator

Company: Currance Inc
Location: Phoenix
Posted on: September 23, 2022

Job Description:

TITLE Systems Administrator

DESCRIPTION
This is a hybrid position. Job Overview
The Systems Administrator provides product support for its customers and employees, in addition to support for all Currance productivity technologies. Job Duties and Responsibilities

  • Provide L2 to L3 support for customer support tickets, escalate tickets when needed
  • Provide Currance product support for customers and employees.
  • Provide support for Currance productivity technologies including, but not limited to desktop/laptop hardware and operating system (Windows 10) support, Microsoft Office 365, video conferencing solutions like Microsoft Teams and Zoom, on-premises and cloud-based file sharing, printing, basic networking, and end user account administration and troubleshooting.
  • Maintain Zoom account management and documentation.
  • Provide support via phone calls, chat, text, email, support queues, and operational alerts.
  • Ongoing notification to employees on the status of open tickets, including escalations
  • Properly document and close tickets when resolved
  • Set up end-user accounts using reference lists and update lists as needed/directed
  • Run reports related to account volumes and overall activity, as directed
  • Manually perform account provisioning and/or troubleshoot account and access issues
  • Install, configure, and support other technologies, as directed
  • Maintain a clean office environment.
  • Other duties as assigned. Qualifications
    • 7 years or more Proficiency in the Microsoft Office Suite of products
    • Experience managing IP Phone systems
    • ITIL training and certification a plus
    • Excellent customer service skills, written and verbal communication skills, problem solving, and follow-up skills are essential
    • Experience with SSIS, SSRS, and SSAS.
    • Must have a quiet, secure place to work from due to confidentiality and security requirements
    • 5+ years of customer/technical Support related to Information Technology
    • 5+ years Microsoft Office 365 administration
    • Proficient in Microsoft SQL / TSql
    • Experience with Microsoft IIS
    • Experience with Azure Active Directory management of devices and users
    • Desktop build experience
    • Windows Server Administration
    • PowerShell Scripting Knowledge Skills and Abilities
      • Knowledge of Windows 11
      • Knowledge of networking systems and protocols
      • Knowledge of remote desktop support systems
      • Knowledge of operating systems, office software, enterprise software, and server systems
      • Skilled in managing enterprise Zoom accounts
      • Skilled in computer hardware systems, routers, and peripherals
      • Skilled problem-solving skills
      • Skilled interpersonal and communication skills
      • Skilled in written and verbal communication skills
      • Skill in customer service skills
      • Ability to resolve technical issues efficiently and timely

        EOE STATEMENT

        We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. LOCATION Arizona Location

        PI191153332

Keywords: Currance Inc, Phoenix , Systems Administrator, Other , Phoenix, Arizona

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