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Field Service Engineer/ Excellent benefits

Company: Embedded Designs Inc./ KIC
Location: Phoenix
Posted on: August 7, 2022

Job Description:

We currently have an outstanding opportunity available for a Field Service Engineer to work with our service, and engineering staff at KIC. Enjoy a unique casual work environment in an engineering design/product development setting with a core competence for best-in-class product innovation.The Field Service Engineer (FSE) will be in charge of the following tasks:


  • Perform on-site software and hardware installation, testing and repair of KIC products.
  • Check andapproves the operational quality of the customer's system and equipment.
  • Instruct customers in the operation and maintenance of KIC equipment.
  • Resolve complex technical problems and bring technical issues to the attention of engineering and sales.
  • Develop test plans and performs field testing of new and current products.
  • Limited repair and calibration of KIC Hardware.
  • Assist the sales and service manager in the development and implementation of training materials for distributors and customers.

    Primary Services:

    • Perform on-site installation, testing, and repair of KIC products.
    • Checks and approves the operational quality of the customer's system and equipment.
    • Instructs customers in the operation andmaintenance of KIC equipment.
    • Resolves complex technical problems and brings technical issues to the attention of engineering and sales.
    • Develops test plans and performs field testing of new and current products.
    • Performs limited repair and calibration of KIC hardware

      Secondary Services:

      • Assist sales manager in developing training and marketing documentation.
      • Demonstrate to and train local representative and customers on KIC products.


        Additional details and Benefits

        • Salary 70k-80k DOE
        • Quarterly Profit Sharing Bonus
        • Employer paid Health insurance/ Dental and Vision
        • retirement plan match up to 4%
        • Hybrid setting (mostly remote)
        • Work life balance/Career growth like culture
        • PTO (starting at 160 hrs)
        • Paid Holidays
        • Benefit Allowance
        • Short Term and Long Term disability insurance
        • Flexible Spending Plan
        • Life insurance
          The Field Service Engineer (FSE) should have the following qualifications:
          Education:

          • Required Technical/ Associates degree in electronic technology or a related field
          • Preferred Bachelor's degree in mechanical/electrical or computer sciences or a related field.

            Job Experience:

            • Required 3+ years in a related field
            • Preferred3+ years in software/hardware field technical service role with an emphasis on customer service

              *Travel required PI187673313

Keywords: Embedded Designs Inc./ KIC, Phoenix , Field Service Engineer/ Excellent benefits, Other , Phoenix, Arizona

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