Field Service Engineer/ Excellent benefits

Company: Embedded Designs Inc./ KIC
Location: Phoenix
Posted on: August 7, 2022

Job Description:

We currently have an outstanding opportunity available for a Field Service Engineer to work with our service, and engineering staff at KIC. Enjoy a unique casual work environment in an engineering design/product development setting with a core competence for best-in-class product innovation.The Field Service Engineer (FSE) will be in charge of the following tasks:

• 
  
• Perform on-site software and hardware installation, testing and repair of KIC products.
  
• Check andapproves the operational quality of the customer's system and equipment.
  
• Instruct customers in the operation and maintenance of KIC equipment.
  
• Resolve complex technical problems and bring technical issues to the attention of engineering and sales.
  
• Develop test plans and performs field testing of new and current products.
  
• Limited repair and calibration of KIC Hardware.
  
• Assist the sales and service manager in the development and implementation of training materials for distributors and customers.
  
  Primary Services:
  
  • 
    
  • Perform on-site installation, testing, and repair of KIC products.
    
  • Checks and approves the operational quality of the customer's system and equipment.
    
  • Instructs customers in the operation andmaintenance of KIC equipment.
    
  • Resolves complex technical problems and brings technical issues to the attention of engineering and sales.
    
  • Develops test plans and performs field testing of new and current products.
    
  • Performs limited repair and calibration of KIC hardware
    
    Secondary Services:
    
    • 
      
    • Assist sales manager in developing training and marketing documentation.
      
    • Demonstrate to and train local representative and customers on KIC products.
      
      
      Additional details and Benefits
      
      • 
        
      • Salary 70k-80k DOE
        
      • Quarterly Profit Sharing Bonus
        
      • Employer paid Health insurance/ Dental and Vision
        
      • retirement plan match up to 4%
        
      • Hybrid setting (mostly remote)
        
      • Work life balance/Career growth like culture
        
      • PTO (starting at 160 hrs)
        
      • Paid Holidays
        
      • Benefit Allowance
        
      • Short Term and Long Term disability insurance
        
      • Flexible Spending Plan
        
      • Life insurance
        The Field Service Engineer (FSE) should have the following qualifications:
        Education:
        
        • 
          
        • Required Technical/ Associates degree in electronic technology or a related field
          
        • Preferred Bachelor's degree in mechanical/electrical or computer sciences or a related field.
          
          Job Experience:
          
          • 
            
          • Required 3+ years in a related field
            
          • Preferred3+ years in software/hardware field technical service role with an emphasis on customer service
            
            *Travel required PI187673313

Keywords: Embedded Designs Inc./ KIC, Phoenix , Field Service Engineer/ Excellent benefits, Other , Phoenix, Arizona