Quality Assurance Advisor Senior-Fraud/AML-Remote
Company: USAA
Location: Laveen
Posted on: August 7, 2022
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Job Description:
Job Description We are currently seeking talented Quality
Assurance Advisor Senior for our San Antonio, TX, Phoenix, AZ,
Colorado Springs, CO, Tampa, FL, Plano, TX and Charlotte, NC
facility. remote is available. Job Requirements Responsible for
developing, implementing and sustaining quality assurance/control
programs to ensure effective and efficient policies, processes, and
procedures are aligned and followed Conducts quality reviews and
delivers results to appropriate stakeholders and develops action
plans for success. Primary Responsibilities: Job Description
Identifies and manages existing and emerging risks that stem from
business activities and the job role. Ensures risks associated with
business activities are effectively identified, measured,
monitored, and controlled. Follows written risk and compliance
policies, standards, and procedures for business activities. Uses
advanced knowledge to provide guidance in the design, assessment,
implementation and/or administration of complex quality
assurance/control programs, practices and policies. Identifies and
evaluates quality standards, measurements, and process improvements
to ensure they are aligned with internal practices and regulatory
requirements. Uses quality methods and tools to identify, analyze,
improve, and implement effective and efficient business solutions.
Performs independent assessments to identify training needs and
improvement opportunities for program effectiveness. Briefs senior
management on results, trends, studies, and initiatives, and
recommends courses of action. Serves as a functional expert and
coach to peers and team members and acts as a resource for
escalated issues of an unusual nature. Minimum Requirements:
Bachelor's Degree or 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a degree
6 or more years progressive operations or process experience 2
years quality assurance, control or quality improvement experience.
Previous experience operating in a financial services environment
Demonstrated experience in analyzing data, identifying trends, and
influencing decisions on recommended strategies to remedy issues.
Knowledge of federal laws, rules, and regulations, to include: USA
Patriot Act, Bank Secrecy Act (BSA), OFAC/Sanctions. Preferred
Experience: 6 years of progressive related experience in a quality
assurance, control role within a financial services industry,
combined with customer service, operations, or processing
experience in relevant industry. Preferred Fraud or AML experience.
Strong communication skills with demonstrated ability to deliver
presentations and communicate information in a way that is easily
understood by varying audiences. Advanced understanding of the
quality assurance discipline and demonstrated application of
knowledge, skills and abilities towards work products and
deliverables. The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job. Compensation: USAA
has an effective process for assessing market data and establishing
ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market position. The
salary range for this position is: $80,200 - $144,500 (this does
not include geographic differential it may be applied based on your
work location) Employees may be eligible for pay incentives based
on overall corporate and individual performance or at the
discretion of the USAA Board of Directors. Geographical
Differential: Geographic pay differential is additional pay
provided to eligible employees working in locations where market
pay levels are above the national average. Shift premium: will be
addressed on an individual-basis for applicable roles that are
consistently scheduled for non-core hours. Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals. Please click on the link below for more details. USAA Total
Rewards Relocation assistance is not available for this
position.
Keywords: USAA, Phoenix , Quality Assurance Advisor Senior-Fraud/AML-Remote, Other , Laveen, Arizona
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