Partner Services Enablement Lead
Company: Ultimate Software
Location: Phoenix
Posted on: August 8, 2022
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Job Description:
General Information Ref #: 20220029296Travel Amount Required: Up
to 25%Job Type: Regular-Full TimeLocation: Arizona - Arizona -
Remote, California - California - Remote, Florida - Florida -
Remote, Georgia - Georgia - Remote, Illinois - Illinois - Remote,
Indiana - Indiana - Remote, Massachusetts - Massachusetts - Remote,
Missouri - Missouri - Remote, New Jersey - New Jersey - Remote,
Texas - Texas - Remote Description & Qualifications Description As
the Partner Services Enablement Lead for Benefits Administration,
you will have a wide range of responsibilities from providing
subject matter expertise and coaching for implementation partners,
budget oversight, project management oversight, and quality
assurance across a portfolio of partner led projects. The Partner
Services Enablement Lead for Benefits Administration works with
stakeholders across UKG, including Launch, Support, Learning,
Post-Live Services, as well as the Implementation Partners
themselves. In addition to supporting Implementation Partners
certified on Benefits Administration, this position will provide
strategic direction to help improve processes specific to the
Benefits Administration module, both with internal stakeholders and
Implementation Partners. This person is responsible for maintaining
a detailed working knowledge of Benefits Administration, including
new features, and communicating that functionality to the team. The
Enablement Lead will liaise with internal resources and our
strategic product alliance to work through escalations, product
enhancements and general functional questions for Benefits
Administration. A strong Health & Welfare Benefits and Benefits
Administration software background is preferred. Primary/Essential
Duties and Key Responsibilities: Provide subject matter expertise
and consultative support for Benefits Administration System to our
implementation partners which includes best practice
recommendations Provide consultative support on UKG Pro Payroll
impacts related to the launch of Benefits Administration to our
implementation partners Identify gaps in configuration across
implementation partner projects and deliver feedback to
implementation partner leadership, including delivering training to
fill the gaps Enforce standard process with certified
Implementation Partners, including project plans and QA.
Responsible for review of QA. Maintain portfolio overview of
Implementation Partner led projects, including status, target live
dates, budget, and more. Update Salesforce monthly. Conduct
security audits quarterly. Partner with internal stakeholders to
improve processes for partner led projects. Provide enhanced
support to implementation partners for complex, advanced
requirements, including providing direction, configuration options,
and submitting and monitor functionality requests for
implementation partner led projects. Handle product related
customer escalations as needed Work with customers and internal
teams to understand need requirements in the Pre-Sales process
Develop strong relationships with internal partners and communicate
with people at all levels of the organization via multiple
communication platforms Communicate with customers and internal
partners on outstanding UKG Pro technical requests Oversee and
execute technical projects with critical deliverable deadlines to
ensure success of the customer experience Maintain strong working
knowledge of Benefits Administration, including new features and
functionality Qualifications Required Qualifications: Health &
Welfare 3+ years' experience Prior benefits configuration
experience 2+ years Prior Open Enrollment Consultation 2+ years
Prior payroll experience desired, 2 years UKG Pro experience
preferred Strong organizational, problem-solving, and analytical
skills Commitment to excellence and high standards Ability to
manage priorities and workflow in a high pressure, constantly
changing environment Excellent follow up skills are critical for
success Ability to appropriately set and manage expectations
Excellent communication, presentation and negotiation skills
Proficient using the Microsoft Office Suite of software to include
Outlook, Work and Excel Ability to build rapport with both internal
team members, external partners, and clients Excellent
problem-solving and decision-making skills Multi-product (Pro Core
and Benefits Administration) expertise highly desirable along with
a demonstrated understanding of the industry-specific best
practices for each A bachelor's degree in business, Human Resources
or related field or at least five years related experience, or
equivalent combination of education and experience, in an outsource
organization Advanced product knowledge of Pro Benefits Prime and
working knowledge of Pro Core Completed multiple, complex Benefits
Prime launches A minimum of 2 years of Pro Benefits Prime
implementation experience Preferred Qualifications: CEBS, GBA, PHR,
SPHR, SHRM-CP, SHRM-SCP preferred Proven experience in problem and
escalation resolution Ability to lead activities and monitor
deliverables within areas of expertise Ability to work virtually
while meeting deadlines and deliverables Act in an advisor capacity
to an implementation partner on best practices, implementation
recommendations and alternatives, and risk mitigation strategies
Company Overview Here at UKG, Our Purpose Is People. UKG combines
the strength and innovation of Ultimate Software and Kronos,
uniting two award-winning, employee-centered cultures. Our
employees are an extraordinary group of talented, energetic, and
innovative people who care about more than just work. We strive to
create a culture of belonging and an employee experience that
empowers our people. UKG has more than 13,000 employees around the
globe and is known for its inclusive workplace culture. Ready to be
inspired? Learn more at www.ukg.com/careers EEO Statement Equal
Opportunity EmployerUltimate Kronos Group is proud to be an equal
opportunity employer and is committed to maintaining a diverse and
inclusive work environment. All qualified applicants will receive
considerations for employment without regard to race, color,
religion, sex, age, disability, marital status, familial status,
sexual orientation, pregnancy, genetic information, gender
identity, gender expression, national origin, ancestry, citizenship
status, veteran status, and any other legally protected status
under federal, state, or local anti-discrimination laws. View The
EEO is the Law poster and its supplement. View the Pay Transparency
Nondiscrimination Provision UKG participates in E-Verify. View the
E-Verify posters here .Disability AccommodationFor individuals with
disabilities that need additional assistance at any point in the
application and interview process, please email
UKGCareers@ukg.com.
Keywords: Ultimate Software, Phoenix , Partner Services Enablement Lead, Other , Phoenix, Arizona
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