Quality Assurance Advisor Senior-Fraud/AML-Remote

Company: USAA
Location: Tolleson
Posted on: August 7, 2022

Job Description:

Purpose of Job We are currently seeking talented Quality Assurance Advisor Senior for our San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Plano, TX and Charlotte, NC facility. remote is available. Job Requirements Responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Primary Responsibilities: Job Description

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance/control programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
• Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions.
• Performs independent assessments to identify training needs and improvement opportunities for program effectiveness.
• Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action.
• Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature. Minimum Requirements:
  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
  • 6 or more years progressive operations or process experience
  • 2 years quality assurance, control or quality improvement experience.
  • Previous experience operating in a financial services environment
  • Demonstrated experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues.
  • Knowledge of federal laws, rules, and regulations, to include: USA Patriot Act, Bank Secrecy Act (BSA), OFAC/Sanctions. Preferred Experience:
    • 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.
    • Preferred Fraud or AML experience.
    • Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
    • Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 (this does not include geographic differential it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards Relocation assistance is not available for this position.

Keywords: USAA, Phoenix , Quality Assurance Advisor Senior-Fraud/AML-Remote, Other , Tolleson, Arizona