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CX specialist

Company: 3i People
Location: Phoenix
Posted on: August 8, 2022

Job Description:

Job DescriptionWe have a Permanent position for CX specialist (customer Experience) with one of our direct clients in Phoenix, AZ . No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

  • Location - Phoenix AZ . 75% travel required-covering 10 branch locations in Phoenix, Arizona and 2 locations in Prescott, Arizona.25% onsite branch office
    • Annual Salary - 60k - 65k with benefits
    • Position - permanent position (full time)Job DescriptionThe Customer Experience (CX) Specialist will work with our branches in the area supporting their e-commerce business. Responsibilities include: --- Increase online engagement and E-Commerce sales penetration in your respective region through digital evangelism with branch associates, leadership and customer base. --- Promote SiteOne.com sign up and E-Commerce order fulfillment through visits to branches, customer meetings, etc. --- Work with all the branches to make sure we are hitting our customer SLAs (Service Level Agreements) for all online orders. BOPIS, delivery, and parcel. --- Provide feedback to the E-Commerce development team on future site or process enhancements. --- Some fulfillment responsibilities at regional branches --- Regional and branch communication surrounding digital metrics and P&L. --- SiteOne.com and Mobile App training at branch and regional level. Including regular communication about updates to site, upcoming releases, and feedback. Skills We Are Seeking --- Ability to work independently and as a team in a fast paced and high-volume work environment. --- Willingness to travel both regionally and nationally frequently for training, customer meetings as well as focus groups. --- Must be self-motivated and operate with a sense of urgency to meet tasks deadlines. --- Ability to communicate effectively with large groups; receive and provide feedback accordingly. --- Must be detail-oriented, highly organized and able to multi-task. --- Must be customer service oriented and strive to provide the highest level of customer satisfaction. --- Willingness to run trials in region, fostering a test-learn-iterate culture to constantly evolve the SiteOne digital experience. --- Preferred: Digital enthusiast who emerging trends in technology and E-Commerce that better improves the SiteOne customer experience.EDUCATION AND EXPERIENCE: --- Minimum 1-year experience supporting omni-channel initiatives via branch, warehouse or other support functions
      • Experience working directly with customers and fellow associates, helping triage issues, drive sales

Keywords: 3i People, Phoenix , CX specialist, Other , Phoenix, Arizona

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