Account Associate I
Company: Waste Management
Posted on: June 25, 2022
Equal Opportunity Employer:
Waste Management (WM), a Fortune 250 company, is the leading
provider of comprehensive waste and environmental services in North
America. We are strongly committed to a foundation of operating
excellence, professionalism and financial strength. WM serves
nearly 25 million customers in residential, commercial, industrial
and municipal markets throughout North America through a network of
collection operations, transfer stations, landfills, recycling
facilities and waste-based energy production projects.
I. Job Summary
The Account Associate I (IAM - TEAM) generates shareholder value by
using a consultative retention based selling approach for
Small/Medium commercial Waste Management customers as part of a
team-based queue. The IAM - TEAM manages existing business
relationships focused on achieving budgeted retention goals by
developing and implementing sound retention strategies, utilizing
strong negotiation efforts to preserve business, and securing and
updating contract agreements from WM customers as well as growing
revenues from existing customers. The role of the IAM - TEAM is to
maintain a net positive business performance in the commercial
space through proactive outreach, account retention and revenue
protection efforts to maintain a mutually beneficial alignment
between the customer and WM's growth goals.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Other minor duties may
Customer interaction (external and internal), response & follow
Serves as the lead point of contact for customer account management
matters as part of a team-based queue, establish and maintain a
high level of customer satisfaction with internal and external
customers, and build and maintain strong, long-lasting customer
Aligns Waste Management products and services with customer needs,
propose solutions that are compliant with appropriate local, state
and federal regulations, and increase account penetration through
consultative selling skills.
Negotiates, updates, and renews customer service agreements to
maximize profits by providing ongoing education of contract details
and use of strong negotiation skills.
Resolves challenging customer requests and collaborate with the
Inside Sales Manager to resolve all customer escalations or
Communicate rates, charges and service strategies with conviction
as well as understand and effectively use customer incentives and
concessions within appropriate profit targets and level of
Collaborates with sales team to identify and grow opportunities
within territory and engage additional WM business opportunities,
referring internally as appropriate.
Use Waste Management sales productivity software tools accurately
and consistently (i.e. Salesforce.com/Customer Relationship
Management and Pricing Tools).
Prepares reports as needed and/or handle general administrative
duties as appropriate.
III. Supervisory Responsibilities
This position has no supervisory responsibilities.
The requirements listed below are representative of the
qualifications necessary to perform the job.
A. Education and Experience
Education: High School Diploma or GED (accredited).
Experience: One (1) year of business-to-business account management
experience at a proficient level (in addition to education
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
Ability to effectively convert customer cancellation requests into
long term relationships.
Ability to effectively build relationships across a wide variety of
Ability to multi-task and perform computer duties across multiple
screens while on phone with customers addressing issues or concerns
in a professional tone and temperament.
Proficient in time management and in computer skills - Word, Excel,
Power Point, etc.
Positive attitude that enjoys assisting and providing solutions to
High impact communication in written and verbal manner.
Ability to adapt to change and manage multiple priorities.
Ability to negotiate effectively.
Ability to utilize sound business practices.
Ability to work independently and as part of a team.
V. Work Environment
Listed below are key points regarding environmental demands and
work environment of the job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions of the job.
Required to use motor coordination with finger dexterity (such as
keyboarding, machine operation, etc.) most of the workday;
Required to exert physical effort in handling objects less than 30
Normal setting for this job is an office setting.
At Waste Management, each eligible employee receives a competitive
total compensation package including Medical, Dental, Vision, Life
Insurance and Short Term Disability. As well as a Stock Purchase
Plan, Company match on 401K, and more! Our employees also receive
Paid Vacation, Holidays, and Personal Days. Please note that
benefits may vary by site.
If this sounds like the opportunity that you have been looking for,
please click "Apply.
Keywords: Waste Management, Phoenix , Account Associate I, Other , Phoenix, Arizona
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