Company: MYTEK Network Solutions LLC
Posted on: June 25, 2022
: The System Engineer position is responsible for client task
management, project implementation and reactive/proactive support.
Accountable to apply deep technical skills, ensuring successful
rollout of client projects involving development and analysis of
the environment. Also assists in day to day escalations of high
level technical issues and client visits for consultation and
support. The Systems Engineer will need to be able to create
connections with clients in person and via phone as well as provide
mentoring, training and documentation to be consumed by team
members. Duties and Essential Job Functions: --- Participate in
successful completion of project work including analysis, design,
deployment, documentation and testing of client IT infrastructure
--- Document, test, and modify current deployments to enhance
efficiency and reliability.
--- Diagnose and remedy network, hosted and system issues for
--- Implement network infrastructure and security policies that
promote clients' objectives and disaster recovery.
--- Design, support, implementation and migrations of advanced
applications such as Microsoft SQL server, Microsoft Remote Desktop
Services, on-premise Microsoft Exchange, Office 365 and more.
--- Design, document, implement and support layer 2 & 3 switches,
routers, firewalls and wireless network infrastructures.
--- Conduct P2V and V2V migrations on Hyper-V and VMware
--- Act as technical escalation point for Support Specialists.
--- Knowledge of layer 2 & 3 network protocols, VPNs, NAT and
firewall configurations required.
--- Support the sales team as a sales engineer scoping projects and
providing labor hour estimates needed to successfully implement
solutions that solves client's problems or otherwise meets the
needs of their requests
--- Ability to speak to both technical and non-technical people on
technology matters to translate business needs to technical
--- Perform quality assurance activities to ensure standardization
of best practices.
--- Provide on-the-job training (via shadowing) to Support
Specialists and other junior staff.
--- Ability to work beyond normal hours for the on-call rotation
and planned service after hours by client request.
--- Keep up to date on new technologies and show progress through
appropriate high-level certifications approved by the manager.
--- Develop and maintain client relationships.
--- Experience with Microsoft Windows Server 2008/2012/2016/2019,
Microsoft Exchange 2010/2013/2016/2019, Juniper, Cisco, Meraki,
SonicWall, VMware and Hyper-V highly desired. Embodies Mytek's core
values: --- DYNAMIC SERVICE We understand each client is unique, we
will adapt to meet your priorities based on our relationship and
not just a contract.
--- ENGINEERING INTEGRITY We build trusting two-way relationships
with our clients and deliver on what we say.
--- CROWD-SOURCE LOYALTY The entire Mytek team is dedicated to
working together for our clients; every Butler is empowered to
anticipate and exceed your needs in order to create and cultivate
--- HYPERLINK TO ACHIEVEMENT Mytek links technology solutions to
turn your business dreams into reality.
--- SOLID STATE ACCOUNTABILITY At Mytek we assume ownership of
delivering your technology solutions through unwavering service and
--- OPEN SOURCE COMPASSION Regardless of who you interact with at
Mytek, you will experience our compassion. We are genuine and truly
care about our clients and each other.
--- GATEWAY TO FUN When someone connects with Mytek, they connect
with a person, not just a script. You receive client experience
with a personality. Minimum Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor's degree in Technology or
related field preferred but not required; 5+ years of technology
engineering experience required. Recent and current relevant
technical certifications. Prior experience with a managed service
provider preferred. Experience with SLA adherence and ticket
management systems with Connectwise experience preferred but not
required, Physical Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this Job, the
employee is regularly required to sit, talk hear, bend and reach.
Specific vision abilities include a normal, corrective vision
range; ability to see color and to distinguish letters, numbers and
symbols. Must be able to lift up to 40 pounds to carry, and
reposition all parts of user workstations, network appliances, and
printers. Office environment. Consecutive hours spent at a time
sitting in front of computer monitor and using keyboard and mouse
are required. NOTE: This job description is not intended to be
all-inclusive. Employee may perform other related duties as
negotiated to meet the ongoing needs of the organization.
Keywords: MYTEK Network Solutions LLC, Phoenix , Systems Engineer, Other , Phoenix, Arizona
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