Supervisor Intake Home Infusion - Telecommute - Must live in AL or GA or SC

Company: UnitedHealth Group
Location: Phoenix
Posted on: June 25, 2022

Job Description:

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) - The Intake Supervisor is responsible for overseeing -the Front End Intake team for the AL, GA and SC Home Infusion branches. Will supervise at least 5 Intake Coordinators, process Acute/Biologic referrals, obtain authorization for Medicaid referrals, monitor the held bill report, and will participate in the on-call and ongoing supervision/support front end Intake. This position is critical for branch operation support for incoming referrals. If you are located within the state of Alabama or Georgia or South Carolina, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:

• Supervise and motivate a work team while maintaining high standards
• Respond to all authorization documents received and provide feedback to address processing issues
• Respond to provider inquiries that have been received by the escalation and case resolution department
• Research and verify information provided on authorization documents The big challenge is motivating people and leading by example with a positive attitude that's professional, courteous and cheerful. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • High School Diploma/GED
  • 3+ years of customer service experience
  • 2+ years of supervisory experience
  • Proficient with Microsoft Office products (Outlook / Excel / Word) Preferred Qualifications
    • Associate's or bachelor's degree
    • Experience supervising remote employees -
    • Managed care experience in a care coordination role
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Phoenix , Supervisor Intake Home Infusion - Telecommute - Must live in AL or GA or SC, Other , Phoenix, Arizona