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Desktop Support Specialist- Remote Contract to Hire

Company: Calabria Group dba Dynamic Staffing Inc
Location: Phoenix
Posted on: June 25, 2022

Job Description:

Contract to hire $26hr - Pay
You will help install, configure, upgrade and troubleshoot hardware and software issues. To succeed in this role, you should be familiar with local and remote troubleshooting techniques. Additionally, you are a creative problem-solver and eager to help our users with all supported platforms. Previous work experience with Cloud/SaaS platforms and Single Sign-On (Okta or Onelogin) is required.
Responsibilities:

  • Address user tickets regarding hardware, software and networking support via Ticketing System
  • Provision accounts and take lead on the IT onboarding/offboarding process for all offices
  • Perform IT orientations for new-hires and guide users through installing applications and desktop setup
  • Implement quarterly IT projects to help streamline IT workflows and processes
  • Manage company hardware and software inventory
  • Create technical documentation and manuals
  • Other duties as required
    Requirements:
    • 3+ years of proven work experience in desktop support for Mac and Windows
    • Great, positive attitude with user focus and eagerness to resolve issues
    • Experience supporting Cloud technologies (G-Suite, Zoom, Slack, Jira, Okta/Onelogin)
    • Knowledge of networking technologies and ability to troubleshoot desktop networking issues
    • Experience with desktop security, encryption (FileVault/BitLocker) and anti-virus tools
    • Ability to perform remote troubleshooting and provide clear instructions
    • Excellent problem-solving and organizational skills
    • Experience with JAMF and/or WorkspaceOne/Airwatch is a must
    • Startup experience preferred but not required

Keywords: Calabria Group dba Dynamic Staffing Inc, Phoenix , Desktop Support Specialist- Remote Contract to Hire, Other , Phoenix, Arizona

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