Customer Service - Spanish Bilingual
Company: Freedom Financial Network
Location: El Mirage
Posted on: June 25, 2022
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Job Description:
Job DescriptionTHE OPPORTUNITY:To be considered, applicants must
be based in Arizona.As a Customer Service Representative with
Freedom, you are one of the most important voices our clients hear
on their journey to financial freedom.Clients enrolled in our debt
relief program have experienced financial hardship, are relieved to
have us help shoulder some of that burden, but still feel a lot of
stress as it relates to their debts.Our program takes time and our
Customer Service Representatives can handle some tough calls as
they speak with these individuals to share knowledge, provide
program updates, or just encourage them along the way to their
program completion.WORK FROM HOME / HYBRID:From your bed to your
desk in 30 seconds! We're proudly offering work from home options
for this role. However, applicants should be based in Arizona. This
role requires employees to have high speed internet. Once a return
to work plan is finalized, we anticipate this role to spend up to
one week per month in the office in Tempe, Arizona.THIS POSITION IS
MONDAY TO FRIDAY ONLY! NO WEEKENDS!HOW YOU'LL CONTRIBUTE:A Customer
Service Representative aligned with our Core Values will -- Use
Care on every inbound call with customers, exhibiting both empathy
and a solutions-focused mindset. - Act with Integrity on every
task. Take accountability for their workload and own the customer
issues from start to resolution. We strive to take the right action
every time. - Collaborate with their team to share knowledge, and
continue to encourage the customer through their journey to
financial freedom. - Work to Get Better every day. Freedom provides
many resources for learning and development and we love to see our
agents grow their careers!WHY THIS OPPORTUNITY IS UNIQUE:- Rapid
career advancement opportunities- progress your career in 3-6
months! - World-class paid training programs (earn college
credits!) - No shift bidding - Voted a Phoenix Best Place to Work
multiple years in a row - Benefits start within 30 days - 401k with
employer match - 2 weeks' paid vacation (increased with tenure) -
10 paid holidays & 5 sick days - Paid time off for volunteer work
and on your birthday - NO WEEKENDS!WHAT YOU'LL BRING:- 1 year or
more of experience in customer service (phone/face-to-face) -
Available for an 8-hour shift Mon-Fri between the hours of 5am-7pm
- Care about people and want to see them succeed - Strong
communication skills and ability to build rapport easily -
Self-starter who is comfortable taking initiative and making swift
decisions to solve problems - Strong ability to multitask,
prioritize, and manage time effectivelyThe training for this role
is extensive, however, qualifies you to earn Rio Salado College
credits. This role is challenging and not for everyone, but those
that join our team to learn and make a difference can rapidly grow
their careers. Those who embrace the challenge, providing guidance
and support to our clients, often become leaders in the
organization. Customer Service Representatives have also moved into
Payment Operations, Sales, Human Resources, or Business
Intelligence roles.If you have a heart for people, a strong work
ethic, and can embody our Core Values with every customer
interaction, we'd love to talk to you.Starting Pay: $16.50/hour--No
Weekends!Start Date: July 11thABOUT US:Freedom Financial Network is
a leading digital personal finance company, built to help people.
We do what traditional banks don't: Put people first. We believe in
treating people like humans, not account numbers. We help everyday
people get on, and stay on, the path to a brighter financial future
with innovative technology and personalized support at every step.
We help people control expenses, manage debt, save money, plan
ahead, and make better financial decisions. By leveraging our
proprietary data analytics and artificial intelligence we offer
solutions tailored for each step of a consumer's financial journey,
including personal loans, home equity loans, help with debt, and
even financial tools and education.With 2,400 employees across
California, Arizona and Texas, we have served more than 1 million
customers, resolved more than $15 billion in consumer debt and
originated $6.5 billion in loans over the course of our 20 years in
business. Driven by our core values, we're passionate about
supporting our communities and proudly awarded over $500,000 in
grants distributed by the Freedom Foundation Fund and the Freedom
Family Fund in 2021. We believe in a culture led by diversity,
equity, and inclusion, and encourage our employees to bring their
full selves to work every day. Our diversity-focused Employee
Resource Groups (ERGs) are open to all, whether a member of the ERG
community or an ally of the group and we are a member of the
Fintech Racial Equity Coalition to address and improve inequality
in the fintech industry. And finally, we take great pride in our
achievements. This year we topped the list of Best Places to Work
by the Phoenix Business Journal, we were named a top 100 Corporate
Philanthropist by the San Francisco Business Times, a 2021 Most
Admired Company and a Tech Company with the Best Company Culture by
BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a
BuiltIn Best Places to Work winner, to name a few. If that speaks
to you, apply today!Attention Agencies & Search Firms: We do not
accept unsolicited candidate resumes or profiles. Please do not
reach out to anyone within Freedom Financial Network (FFN) to
market your services or candidates. All inquiries should be
directed to Talent Acquisition only. We reserve the right to hire
any candidates sent unsolicited and will not pay any fees without a
contract signed by FFN's Talent Acquisition leader.#LI-JB1
Associated topics: answer, associate, client, coordinator, customer
service, customer service specialist, system support, technical
assistant, technical support, telephone service representative
Keywords: Freedom Financial Network, Phoenix , Customer Service - Spanish Bilingual, Other , El Mirage, Arizona
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here to apply!
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