Reception Support Partner

Company: Chicanos Por La Causa, Inc
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Job DescriptionPhoenix, AZEffective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.Greet all incoming guests and answer phones promptly throughout the day, manage the flow of correspondence and mail distribution. Determine the needs of clients seeking assistance and directing them to the appropriate associates. Responsible for incoming client intake assessments, chart document preparation, data entry and additional clerical duties as needed. SPECIALIZATIONS Must have a professional appearance (business casual), must have excellent phone etiquette, and be customer service driven and able to multitask. Must have written, verbal and communication skills. Able to work with minimum supervision, with knowledge of MS Office (Word, Excel, Outlook). Should be punctual and customer service driven. MINIMUM QUALIFICATIONS Combination of 6 to 12 months education and/or experience as receptionist, administrative support/customer service. Experience using Microsoft Office products. Bilingual English/Spanish required. JOB RESPONSIBILITIES AND COMPETENCIES • Professionally administer all incoming calls• Ensure phone calls are redirected accordingly• Greet guests in a professional, :friendly, hospitable manner• May type memos, correspondence, reports, and other documents.• Handle all incoming intake assessments with new clients, including paperwork, orientation, tour and introductions.• Enter client data into the database system. Track all incoming and exiting clients daily.• Responsible for the creation of new client charts and maintain documents updated.• Provides callers with appropriate referral information such admission information, company fax numbers, company website and other related information.• Maintain confidentiality in all administrative and programmatic matters, which include shelter's physical address.• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)• May also assist with other related clerical duties such as photocopying, faxing, filing and collating.• Manage incoming and outgoing mail including post dating outgoing mail.• Manage reception and front office area is kept well orginize• Other duties as assignedJOB DEMANDS Ability to communicate clearly and effectively both verbally and in writing. Able to present operational information to personnel at all levels. CONTINUOUS EDUCATION Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills. TYPICAL WORKING CONDITIONS Work is performed in structured environments. ACCOUNTABILITY Reports to and is supervised directly by the Shelter Service Supervisor. Employee is also accountable for understanding and complying with CPLC policies and procedures.

Keywords: Chicanos Por La Causa, Inc, Phoenix , Reception Support Partner, Other , Phoenix, Arizona