Call Center Representative

Company: OpenTech Alliance
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Inbound Call Center Representative ( No sales calling)Start at $18 per hour Part-Time work in-office position, Phoenix, AZ officeAbout OpenTech Alliance, Inc.OpenTech is a highly regarded property technology company providing innovative solutions and exceptional service for self-storage property owners and customers. We have the high energy level and customer focus of a pioneering startup, backed by years of experience and the leadership of a top management team. We are passionate about partnering with our customers to create opportunities for success, and committed to continuously improving ourselves, our processes, and our solutions. We make mistakes, but we believe it is how we recover from them that makes us a great company. Sound like the place for you?Are we looking for you?You are professional, collaborative, dependable, and an open communicator. You value integrity and bring a positive attitude to everything you do. You are a creative problem solver, enjoy a dynamic environment, have success working with cross-functional teams, and believe in technology to provide solutions. You are organized but flexible, and ready to step up or step in as needed. You respect individuality and diversity, and actively seek the perspectives, ideas, and insights of others. You care about where you work and the people you work with. You like people and they like you.What You'll DoAs a Storage Counselor, you should have excellent communication skills and the ability to sell products and services. You thrive on exceeding goals, you like assisting customers by answering their questions in a professional manner, you like to capitalize on lucrative bonus opportunities offered, and able to work full-time shifts which include evenings, weekends and holidays. If this is your niche, you have found the perfect opportunity with our company. Job DescriptionExcellent Service

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit
• Consistently provide exceptional customer service and professionalism to all our customersDay-to-Day Business
  • Book reservations
  • Other duties as assigned
  • Attend one-on-one feedback sessions on sales performance and participate in team meetings to ensure successVirtual Training
    • Onsite conducted by dedicated trainers
    • Paid training starting day one
    • Individual face-to-face and video coachingBENEFITS:
      • Hourly rate of $15 plus monthly bonus (earn up to $2.50 per hour worked bonus)
      • 1-2 weeks paid training
      • Work in our new offices
      • Comprehensive group healthcare programs
      • 401(k) with employer match
      • Internal promotional and career opportunitiesQualificationsSKILLS REQUIRED FOR YOUR SUCCESS:
        • 1+ years sales and/or customer service experience required
        • Call Center/Phone sales experience is a plus
        • Proficient in Windows-based computer programs with excellent navigation skills
        • Effective communication and sound listening skills
        • Proven ability to build customer relationships via telephone
        • Sales closing skills preferred
        • Follow a sales process based on designed scripts
        • Skills in languages other than English are a plusThe Fine PrintOpenTech Alliance reserves the right to change or modify job duties and assignments. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity. OpenTech Alliance, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OpenTech Alliance, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: OpenTech Alliance, Phoenix , Call Center Representative, Other , Phoenix, Arizona