Associate Specialist, FJW

Company: The RealReal
Location: Phoenix
Posted on: May 16, 2022

Job Description:

What You Get To Do Every Day
Inspect consignments to ensure TRR condition and acceptance standards are met; utilizing reference guides and historical data
Improve product condition and value through external cleaning
Write informative product descriptions using industry and TRR standard terms
Identify and enter product attributes and specifications, including product category, description, condition, weights and measurements
Support product authentication utilizing TRR standard methodology and tools, including brand identifiers, materials and fabrication
Support pricing product utilizing TRR standard methodology and tools, factoring for fair market value, condition, and style
Fully authenticate and price select product categories, as demand requires
Surface or escalate and solve exceptions, anomalies and/or authenticity questions
Participate in training, audits and meetings, as required
Adhere to first in, first out methodology to ensure positive consignor experience
Attain production targets
Support process and system improvement through feedback and testing, as required
Promote and uphold TRR authentication and pricing methodology and standards, data integrity and inventory controls

What You Bring To The Role
1+ years Luxury industry experience required, including Retail
Bachelor's degree preferred
Graduate Gemology diploma and/or GIA coursework preferred
Intermediate to advanced fashion and/or jewelry knowledge: brands/designers, trends, etc.
Beginner technical expertise, including metals identification preferred
The skills to work effectively independently and collaboratively in teams to meet shared goals and deadlines
The ability to work in a fast-paced and high-volume production environment
Excellent organizational, time management and attention to detail
Basic computer and data entry skills
Vision, depth of field perception, magnification, and color perception (Red,Green,Amber)
Dexterity, repetitive physical motions, hand/wrist movements
Ability to push/pull, bend, crouch, lifting (1-15lbs)
Ability to move within and between warehouses

These are critical requirements as the position is typically performed. All requirements are within TRR guidelines for health and safety standards. Inability to meet one or more of these requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation under Americans with Disabilities Act, TRR may be able to adjust or excuse one or more of these requirements, depending on the requirement, the key accountability to which it relates, and the proposed accommodation.

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Keywords: The RealReal, Phoenix , Associate Specialist, FJW, Other , Phoenix, Arizona