Import Operations Supervisor - Remote

Company: Harbor Freight Tools
Location: Phoenix
Posted on: May 16, 2022

Job Description:

The Imports Operations Supervisor will be responsible for supporting the seamless flow and tracking of inventory from foreign port of export to U.S. port of destination with focus on operations support, staff development, well-organized work flow, operating systems and regulatory compliance. Supervisor must be able to support and partner with Trade Compliance, Global Sourcing, International Logistics, Security, Transportation, Distribution Centers, Accounting and Finance to assist in resolution of compound issues in time-sensitive situations.
The Imports Operations Supervisor will manage a team of Imports Specialists and supervise the tracking of inventory and customs brokerage functions including collection of shipping documentation, importer security filings (ISF), entry writing, payment of duties and fees, release of goods, post-entry adjustments, data transaction processing and recordkeeping thereof.

Essential Duties and Responsibilities
Oversee the daily collection and prioritization of pre-entry data, including ISF and import documentation packets as well as reports from logistics service providers.
Organize and support data transaction processing for logical tracking in Oracle and for ISF and entry filing through the automated broker's interface, including updates and correction of data as needed.
Distribute workload fairly and evenly.
Responsible for timely and accurate customs entries, proper valuation of invoices, proper preparations and upload of entry and/or participating government documents as required, and coordination for inspection and examinations of cargo obtaining Customs release and other government agency releases as appropriate.
Resolve and monitor operational issues such as cargo holds and cargo discrepancies; implement corrective action when needed.
Review and monitor all CBP entry rejects, requests for information and entry resolution requests.
Reconcile discrepancies in all systems including post-entry adjustments, overages and shortages.
Validate Customs daily and monthly payment of Customs duties and fees.
Ensure the payable and receivable documents are completed accurately and forwarded timely.
Implement best operational practices and recommend solutions to improve efficiency.
Update all Standard Operating Procedures (SOPs) to implement and improve process changes.
Escalate any unresolved issues or risks before they materially impact the company.
Collaborate with supply chain partners to identify issues; provide feedback to improve vendor and service provider compliance in timeliness and accuracy of import documents and data.
Manage staff to relevant and actionable metrics providing feedback on a regular basis.
Perform audits and analysis of key performance indicators.
Monitor staff training needs; identify and develop training objectives.
Conduct regular staff meetings; emphasize core principles and communicate department goals.
Keep updated on all US Customs bulletins for operational updates.
Additional projects and tasks as assigned by Imports Manager or Imports Director.
Regular attendance is an essential function of the job.
Scope
Supervises staff of non-exempt employees
Financial Scope - timely and accurate payment of customs duties and fees
Decision Making - Recommends policy and resolves problems
Travel - May involve domestic travel
Requirements :
Job Qualifications - Education and Experience
Active Customs Brokerage License is preferred
Bachelor degree is preferred
4-5 years of Customs Brokerage and imports experience
Minimum 2 years of experience in a lead role within a Customs Brokerage or Imports team
Capacity of operating high volumes transactions while multi-tasking
Capability to work with demanding deadlines
Detail oriented, thorough and accurate and have the ability to efficiently solve problems
Ability to troubleshoot and solve problems quickly and effectively
Adequate knowledge of commodity classifications, import tariffs, regulations (including participating government agencies requirements) and processes
Proficient in Microsoft Office and technical familiarity with U.S. Customs automated brokers interface including the related systems/applications

Physical Requirements
General office environment requiring ability to:
stand, walk, sit for extended periods of time
speak and listen to others in person and over the phone
use keyboard and read from computer screen and reports
lift up to 15 lbs.

Keywords: Harbor Freight Tools, Phoenix , Import Operations Supervisor - Remote, Other , Phoenix, Arizona